Job Description

JOB RESPONSIBIITIES

• Work collaboratively with IT, business partners and vendors to support and enhance financial applications effectively and efficiently.
• Providing technical guidance and support to users on application functionalities and workflows. 
• Perform first level impact assessment, evaluate the feasibility of change requests.
• Configure and maintain application parameters, workflows and decisioning rules.
• Follow up closely with vendors and system providers in resolving issues and providing solutions.
• Coordinate user acceptance testing (UAT) with business users and conduct UAT on fixes and change requests.
• Ensure compliance with regulatory requirements in application processes.

EXPERIENCE/KNOWLEDGE REQUIRED

• Bachelor’s Degree in Finance, Information System, or a related field.
• A minimum of 3+ years of experience in application support, loan processing, or financial systems support.
• Strong analytical and problem-solving skills, self-starter, good communication skills and ability to work independently with minimum supervision.
• Ability to assist en users, troubleshooting and resolving application errors or workflow issues.
• Ability to manage fixes, change requests and vendor interactions simultaneously.
• Experience in SQL, credit or collection systems is an advantage.

Job Requirements