Customer Service Representative

Allnex Asia Gbs Sdn. Bhd.

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This job is all about helping customers with their orders and questions efficiently. You might like this job because you'll work closely with teams to solve problems, track orders, and improve processes, making every customer's experience smoother!

Undisclosed

Petaling Jaya, Selangor, MY, Kuala Lumpur

Full-Time

Job Description

Handle customer interactions — manage orders, inquiries, and complaints promptly and professionally, aligned with Allnex’s service standards and policies.

Process orders in ERP (SAP/AX) — receive, enter, and monitor deliveries, quantities, and billing details.

Coordinate internally — collaborate with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics to ensure timely shipment and documentation.

Monitor order fulfillment — proactively track orders, communicate delays or changes, and suggest alternatives when needed.

Maintain data integrity — update customer master data, instructions, pricing, and quotes in the system.

Manage documentation requests — provide Certificates of Analysis, Technical Data Sheets, Safety Data Sheets, delivery notes, and invoices to customers as needed.

Handle customer complaints — log complaints, follow up with investigations, coordinate corrective actions, and ensure closure.

Support process improvements — identify inefficiencies and recommend enhancements to reduce lead times, costs, and errors.

Perform daily report checks — download and review outstanding orders report, and take relevant follow-up actions.

Assist with ad hoc duties — perform additional tasks assigned by supervisors to support the team’s workload.

Job Requirements

Company Benefits

Comprehensive Health Insurance

Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Retirement Savings Plan

Helps you plan for your future with company-matched contributions to your retirement fund.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial

Customer Service

Telesales / Telemarketing

Company Profile

Allnex Asia Gbs Sdn. Bhd.

Allnex Asia GBS Sdn. Bhd. is a Global Business Services (GBS) center located in Petaling Jaya, Malaysia, providing international support across all time zones to various functions at Allnex, optimizing the delivery of cost-effective, flexible, and reliable services to internal customers. Source: https://careers.allnex.com/content/Global-Business-Services/