Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Comprehensive Health Insurance

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Paid Time Off

Helps you plan for your future with company-matched contributions to your retirement fund.

Retirement Savings Plan

Allnex Asia Gbs Sdn. Bhd.

Allnex Asia GBS Sdn. Bhd. is a Global Business Services (GBS) center located in Petaling Jaya, Malaysia, providing international support across all time zones to various functions at Allnex, optimizing the delivery of cost-effective, flexible, and reliable services to internal customers.

Source: <a href="https://careers.allnex.com/content/Global-Business-Services/" target="_self"><ins>https://careers.allnex.com/content/Global-Business-Services/</ins></a>

About Us

Allnex fosters a dynamic and innovative team environment, welcoming new ideas and offering great opportunities for career growth and development.

Source: <a href="https://careers.allnex.com/content/Global-Business-Services/" target="_self"><ins>https://careers.allnex.com/content/Global-Business-Services/</ins></a>

Our Culture

<li>Handle customer interactions — manage orders, inquiries, and complaints promptly and professionally, aligned with Allnex’s service standards and policies.</li> <li>Process orders in ERP (SAP/AX) — receive, enter, and monitor deliveries, quantities, and billing details.</li> <li>Coordinate internally — collaborate with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics to ensure timely shipment and documentation.</li> <li>Monitor order fulfillment — proactively track orders, communicate delays or changes, and suggest alternatives when needed.</li> <li>Maintain data integrity — update customer master data, instructions, pricing, and quotes in the system.</li> <li>Manage documentation requests — provide Certificates of Analysis, Technical Data Sheets, Safety Data Sheets, delivery notes, and invoices to customers as needed.</li> <li>Handle customer complaints — log complaints, follow up with investigations, coordinate corrective actions, and ensure closure.</li> <li>Support process improvements — identify inefficiencies and recommend enhancements to reduce lead times, costs, and errors.</li> <li>Perform daily report checks — download and review outstanding orders report, and take relevant follow-up actions.</li> <li>Assist with ad hoc duties — perform additional tasks assigned by supervisors to support the team’s workload.</li>

This job is all about helping customers with their orders and questions efficiently. You might like this job because you&#x27;ll work closely with teams to solve problems, track orders, and improve processes, making every customer&#x27;s experience smoother!



-Handle customer interactions — manage orders, inquiries, and complaints promptly and professionally, aligned with Allnex’s service standards and policies. 

-Process orders in ERP (SAP/AX) — receive, enter, and monitor deliveries, quantities, and billing details. 

-Coordinate internally — collaborate with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics to ensure timely shipment and documentation. 

-Monitor order fulfillment — proactively track orders, communicate ...

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