VP, Client Experience

Alta Malaysia

AI-generated summary

Map and optimize online and offline client journeys; lead frontline team and run interviews
Partner with Growth & Marketing on product and investor-facing processes
Turn client insights into higher conversions and lifetime value, high impact!

Undisclosed

Kuala Lumpur, Malaysia, Kuala Lumpur

Full-Time

Job Description

Mapping customer journeys across online and offline channels (in collaboration with Growth and Marketing) that create a seamless experience

Capturing data across the client journey to spot gaps and opportunities across the client lifecycle that impact experience, conversions, and lifetime value

Leading the team that acts as the first point of contact for client needs; whether responding to an incoming query, ensuring important information reaches clients, or escalating something that requires attention

Communicating over email and calls with prospects/clients that lead to both clarity and conversions

Ensuring deal terms, processes and relevant context are communicated to investors clearly and accurately

Conducting user interviews with prospects/clients to understand their key concerns and unmet desires

Following up with prospects/clients who might have dropped off at various stages to re-engage them

Using the insights gathered to inform how to improve our current/future products and services, customer experience, as well as our sales and marketing efforts

Job Requirements

Company Benefits

Competitive Salary Package

Offers a remuneration package that aligns with market standards to attract and retain top talent.

Professional Development Opportunities

Likely supports employee growth through training, courses, or mentorship in the fintech space.

Friendly and Collaborative Work Culture

Emphasizes a team-oriented environment built on their core value of “Family.”

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

Business Development

General Product Management

Key Account / Relationship Management

Company Profile

Alta Malaysia

Alta, formerly known as Fundnel, is Southeast Asia’s largest digital securities exchange for alternative investments. Alta gives investors direct access to invest and trade in a wide range of curated alternative assets, from direct investment into early to late-stage private companies, PE/VC funds, asset-backed securities of luxury assets, real estate and more. As a licensed integrated marketplace, Alta brings the...