Job Description

Job description of Product Technical Specialist – supervising the overall functioning of Technical Department for equipment’s installation, repair and maintenance, after sales support. Attending regulatory affair matter related to Technical department. 

Key Task

• Obtain Technical Service Personnel certification or other relevant approval needed from Medical Device Authority of Malaysia to operate the Technical Service Department of the company.
• Assist in the Management of technical department – propose & update Workflow and SOP annually.
• Propose Training and Development Program to the management on Quarterly basis.
• Assist in Spare part Inventory Control – work with Service team and ordering department for pre-order and re-ordering to top up
• Constantly propose to Management to apply IT into Management System for tracking and monitoring of all installation, service and maintenance work including reorder etc.
• Assist in Regulatory Affair Matter – advice management from time to time and its implementation from Medical Device Authority for Biomedical Technical Personnel 
• Reports and Recommendation 
• Any other task assigned by the General Manager or any other person assigned by GM

Job Requirements

Job Description:

1. Obtain Technical Service Personnel Certification 

• By attending courses and pass the examination by relevant authority to obtain all the require certification for the organization. All expenses shall be borne by the organization
• Assist in the Technical Department Workflow & Management
• Review current workflow or standard operating procedure / task assignment to improve efficiency in the operation on yearly basic or as and when needed.
• Apply IT to track, monitor all incoming and outgoing technical works
• Work with supporting team to provide weekly report updates to management

1. Propose Training and Development Program

• Attend local and oversea technical training (train the trainer program)
• Train and update technical staff competency for knowledge and skill, communication and regulatory matters and others.
• Develop quarterly / yearly training plan for the department under ISO/GPDMD/MDA guideline.

1. Assist in Service Manual & Spare Part Inventory Control

• Prepare and obtain service manual, spare part list and price list LISTING for each Product Group
• Monitor weekly spare part flow and reorder
• Propose to management spare part re-ordering bi-weekly basis (1st and 3rd week of every month).

1. Assist in Regulatory Affair & Implementation

• Advice management all the regulatory requirements under Medical Device Authority and its Act example for installation, test, commissioning and maintenance for Biomedical Technical Personnel certification, training and management of their test respectively.
• Training of staff for relevant aspect require under MDA regulatory affair guideline for Biomedical Technical Personnel.

1. Report / Planning / Others:

Work with sales admin to provide the following report / update for:

1. Weekly report for work progress on the 1st working day of the new week.
2. Preventive maintenance schedule and execution by service team – Monthly basic
3. Monthly Summary report for all key task to provide an overall summary and recommendation.
4. New Month work plan – to submit on the last week of current month i.e. 28th of each month.
5. Other report request by General Manager from time to time.

Skills