Job Description

Job description of Product Technical Specialist – supervising the overall functioning of the Technical Department for equipment’s installation, repair and maintenance, after sales support. Attending regulatory affairs related to the Technical department.

Job Description:

• Obtain Technical Service Personnel Certification by attending required courses and passing examinations by relevant authorities (organization bears all expenses).
• Support the Technical Department’s workflow and management by reviewing SOPs and task assignments to improve operational efficiency.
• Utilize IT systems to track and monitor all incoming and outgoing technical works, providing weekly progress reports to management.
• Plan and execute Training & Development programs, including attending local and overseas “Train-the-Trainer” courses.
• Train and update technical staff competencies in knowledge, skills, communication, and regulatory compliance based on ISO/GDPMD/MDA guidelines.
• Manage Service Manuals and Spare Part Inventory, ensuring accurate documentation, monitoring stock flow, and recommending bi-weekly reorders.
• Assist in Regulatory Affairs, advising management on Medical Device Authority (MDA) requirements and training staff on compliance matters.
• Prepare and submit reports, including weekly progress, preventive maintenance schedules, monthly summaries, and new month work plans, as requested by the General Manager.
   

Job Requirements

Job Description

• Obtain and maintain Technical Service Personnel Certification as required by the Medical Device Authority (MDA), with training expenses covered by the company.
   
• Manage and enhance Technical Department operations by reviewing SOPs, applying IT systems for tracking and reporting, and ensuring workflow efficiency.
   
• Plan and conduct Training & Development programs (local and overseas) to strengthen technical staff competency and compliance under ISO/GDPMD/MDA guidelines.
   
• Oversee spare part inventory and documentation, ensuring timely reorders, updated service manuals, and accurate records for all product groups.
   
• Support regulatory compliance and reporting, advising management on MDA requirements, preparing weekly/monthly reports, and assisting with other tasks assigned by management.

Skills