Job Description

We are looking for a hands-on and people-oriented Store & Customer Service Supervisor to lead our store operations and customer service functions. This role is central to how we deliver products and service to our customers — from the moment an order is placed to the moment it arrives. You will oversee a small team, ensure inventory accuracy, maintain compliance, and be the key point of contact for order-related enquiries. If you enjoy a role that keeps you active, engaged, and accountable, this is for you. 

Key Responsibilities

• Oversee and supervise day-to-day store operations, including receiving, storing, and issuing of products
• Process and verify sales orders, ensuring accurate entry and timely fulfilment
• Coordinate with logistics providers for deliveries and collections
• Serve as the primary point of contact for customers on order status and enquiries
• Prepare and manage documentation including sales orders, delivery orders, invoices, and consignment notes with proper filing and version control
• Ensure compliance with ISO and GDPMD requirements for daily operations and annual audits
• Manage inventory levels, conduct stock audits, and coordinate stock replenishment
• Support procurement proposals and liaise with suppliers as needed
• Supervise and guide junior store staff to meet operational and service targets
• Support company events and exhibitions as required
• Prepare regular reports on inventory, orders, and operational performance
• Carry out any other ad hoc tasks as assigned by management

Job Requirements

• Diploma or Degree in Operations, Business Management, or a related field
• Minimum 3 years of experience in order processing, store management, or customer service
• Prior supervisory or team lead experience is preferred
• Proficient in MS Office, MS Excel, and Auto-Count (added advantage)
• Multi-lingual in Bahasa Malaysia, English, and Mandarin (added advantage)
• Strong attention to detail, good multitasking abilities, and effective communication skills
• Familiar with ISO documentation and GDPMD compliance is an added advantage

Skills