OKR results drive your annual bonus. Take zero MC and earn a wellness bonus on top. We reward people who show up, for the work and for themselves.

Performance and Wellness Bonus

30% off AT and TAP products, 10% off third-party brands after probation. Working here means enjoying what you help build.

Product Discounts

Pass probation and unlock HealthMetrics: GP, dental, and optical care at panel clinics. Coverage scales as your level grows.

Private Medical and Rewards

Paid birthday off. Women's wellness leave, no questions asked. 3 days bereavement leave. Life happens. We've built time for it.

Time for Life

Know someone who belongs here? If they pass probation, you earn up to RM1,000. We trust your read on people, and we back it.

Refer Someone Great

We take the whole team somewhere worth going. The team that builds together should get to explore together.

Annual Company Trip

Ana Tomy®

Ana Tomy is a direct-to-consumer, made-to-order stationery and lifestyle brand founded in Malaysia. We create kick-ass customisation experiences and revolutionise the way we design products and interact with the users. We believe in creativity and individuality, inspiring people to embrace their uniqueness and make a difference.

Think of us like a pro sports team—every player brings their A-Game, pushes the limits, and fights for growth. AT isn’t just who we are; it’s how we compete, create, and conquer as one.

Act Fast &amp; Adapt 
Speed wins. Fail fast, adapt faster, improve always. Make decisions quickly and execute boldly.

Never Settle &amp; Embrace Change 
Go the extra 2 miles. Or 5, or even 10. Do your “bare maximum.” That means to give it your all today, and even more tomorrow. Our capacity is expansive.

Think Inside the Box, To Break It 
Creativity isn’t just about wild ideas. It’s about learning all its limits and rules, so we know which to bend, which to end, and which to befriend.

Move As One 
To be together strong, we first need to be individually whole. We must be true to our words, walk the talk, and uphold ourselves to the highest integrity.

Who Are We & Our Shared Values

We imagine a world where everyone expresses their most authentic selves and live to their fullest potential through creativity and individuality.
At Ana Tomy, we offer customisation through on-demand, co-created craftsmanship that everyone can carry with them everyday, in big and small moments.
Truth is that we grow into the best version of ourselves with persistent small moments of choosing ourselves and choosing what fits us best.
“Be your best self” sounds simple and yet is an ambitious undertaking to change the way we experience the world.
To make a life that is truly one-of-a-kind!

Our Mission Together

About Ana Tomy
Ana Tomy is a made-to-order stationery and lifestyle brand based in Malaysia. We exist to break tradition: through creativity, personalisation, and honest, human connection.
We are small, collaborative, and constantly evolving. We value honesty over hierarchy, initiative over ego, and real contribution over loud opinions. We are looking for people who think, care, and act, even when it falls outside their job title.
We will coach and support you. But we expect you to own your impact.
What It’s Like Here
Ana Tomy is still growing. That means you will help shape the story, not just follow it.
Roles shift fast. Ideas bounce around daily. Feedback, even when it stings, is part of the rhythm. If you thrive with fixed SOPs and clear-cut boundaries, this might feel disorienting. But if you get excited by building something real with a team that genuinely cares, you might be exactly who we are looking for.
What’s the Role?
We are hiring a Part-Time Retail Associate: someone who is more than a salesperson.
You will be the first and last impression of Ana Tomy in-store. Our brand ambassador, our storyteller, and our problem solver. You will help shape the experience customers remember us by, and how they feel about what we stand for.
Your job is to make someone's most personal purchase feel effortless and worth it. Whether you are guiding a first-time customer through customisation or assembling an order with care, you bring energy, clarity, and precision to everything you do.
This is not your typical retail job. And we are not your typical team.
What You’ll Do
Customer Experience
<ul>
<li>Greet, engage, and guide every customer with intention, warmth, and genuine product knowledge</li>
<li>Lead customers through the customisation journey with clarity, patience, and care</li>
<li>Handle refunds, exchanges, and requests with professionalism and empathy</li>
<li>Represent Ana Tomy as a brand ambassador in-store, at pop-ups, and during special events</li>
</ul>
Operations and Fulfilment
<ul>
<li>Assemble personalised products with speed, accuracy, and a high standard of craftsmanship</li>
<li>Manage store pick-up orders and fulfilment tasks to ensure timely and accurate delivery</li>
<li>Liaise with the e-commerce team on order status, exchanges, and fulfilment coordination</li>
<li>Track, organise, and restock inventory so supplies are always labelled, accessible, and up to date</li>
<li>Capture data accurately in internal systems to support reporting and decision-making</li>
<li>Maintain a clean, organised, and visually consistent store environment, including support for visual merchandising</li>
<li>Identify and escalate operational issues before they become disruptions</li>
</ul>
Team and Collaboration
<ul>
<li>Coordinate with fulfilment, production, e-commerce, design, and marketing teams to support launches and daily operations</li>
<li>Coach and cross-train teammates, including those from other departments, especially during downtime or high-volume periods</li>
<li>Recommend improvements to workflows, customer experience, and operational efficiency, and help make them happen</li>
<li>Show up reliably, manage your time well, and hold yourself accountable to the team and the mission</li>
</ul>
What Success Looks Like After 3 Months
<ul>
<li>Every customer is acknowledged and guided to a decision; no interaction is left incomplete</li>
<li>The floor is consistently product-ready and reset to AT visual standard without being asked</li>
<li>Sales conversations are product-informed and converting at or above store target</li>
<li>Transaction and customer data is captured accurately and completely, every time</li>
</ul>
Our Leadership Philosophy
At Ana Tomy, leadership is not a title. It is how you show up.
We believe leadership means taking ownership, making thoughtful decisions, and lifting others as you grow. Great leaders do not create followers. They create more leaders.
At this level, leadership looks like noticing what needs to be done before being asked. It looks like coaching a teammate through a chaotic shift. It looks like flagging a problem before it becomes one. You do not need a title to lead here. You just need to decide that how you show up matters.
If you are here, you are already part of something bigger. How will you lead?

• Guide customers through customisation, craft personalised orders, run in-store fulfilment.
• Small made-to-order stationery label; collaborative team that values initiative.
• Lead without title, own projects, and impact a growing brand!

• Sambut pelanggan, pandu tempahan tersuai, urus pengambilan, stok &amp; data.  
• Jenama buat atas pesanan; kreatif, pasukan kecil dan kolaboratif.  
• Dilatih &amp; disokong; peluang kembangkan kemahiran, bentuk jenama dan jadi pemimpin!

Retail Sales

Retail Operations

Customer Service

Craft Service

Product Knowledge

Stocks (Inventory)

Visual Merchandising

Teamwork

Cashiering

Social Skills

About Ana Tomy
Ana Tomy is a made-to-order stationery and lifestyle brand based in Malaysia. We exist to break tradition: through creativity, personalisation, and honest, human connection.
We are small, collaborative, and constantly evolving. We value honesty over hierarchy, initiative over ego, and real contribution over loud opinions. We are looking for people who think, care, and act, even when it falls outside their job title.
We will coach and support you. But we expect you to own your i...

(Part-Time) Retail Associate (Kuala Lumpur) (6M Contract)

Ana Tomy®

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