Job Description

Key Responsibilities

1. Guest Welcome & Reception

• Greet guests warmly at the café and hotel reception.
   
• Assist with hotel room inquiries, check-in/check-out procedures.
   
• Provide information on café menu, specialty coffee, waffles, and daily specials.
   
• Manage café reservations, walk-ins, and waiting lists.
   
• Answer phone calls, WhatsApp, and social media messages professionally.
   

2. Bar Service & Beverage Preparation

• Prepare and serve beverages:
   
• Specialty coffee
   
• Tea & herbal drinks (e.g., The Base Tea)
   
• Fresh juices, mocktails, signature drinks
   
• Ensure quality, consistency, and presentation follow brand standards.
   
• Maintain cleanliness and proper hygiene of bar counter at all times.
   
• Help with simple café plating items (waffles, desserts, light food if required).
   

3. Front Counter Operations

• Take orders accurately using POS system.
   
• Handle payments (cash, card, e-wallet) and balance the cash drawer.
   
• Upsell café specials, waffle deals, room upgrades, and merchandise.
   
• Prepare receipts, invoices, and LO support documents (for corporate guests).
   
• Monitor inventory levels for bar ingredients, takeaway packaging, and front counter supplies.
   

4. Hospitality & Customer Experience

• Provide knowledgeable recommendations (coffee notes, food pairing, room types).
   
• Handle customer complaints calmly and professionally.
   
• Coordinate with kitchen, barista, housekeeping, and operations for smooth workflow.
   
• Maintain grooming, uniform, and professional attitude at all times.
   

5. Cleanliness & Safety

• Keep bar, counter area, POS system, and tools clean and organised.
   
• Follow hygiene and food safety SOPs (washing, sanitising, equipment care).
   
• Ensure café lobby and reception area remain tidy and presentable.
   
• Assist with closing/opening duties following checklist.
   

Job Requirements

Requirements

Skills & Abilities

• Strong communication skills (English & BM).
   
• Friendly, confident, and well-presented.
   
• Basic coffee knowledge (training provided).
   
• Ability to multitask in fast-paced environment.
   
• Good problem-solving skills and teamwork spirit.
   
• Basic computer literacy (POS, WhatsApp Business, booking systems).
   

Experience

• 6 months – 1 year experience in:
   
• Café bar / barista
   
• Front desk / reception
   
• F&B service or hospitality
  (Fresh applicants with good attitude are welcome.)
   

Education

• Minimum SPM. Diploma in Hospitality / F&B is an advantage.
   

Work Conditions

• Shift-based (morning/afternoon/evening).
   
• Able to work weekends & public holidays.
   
• Requires standing for long periods.
   
• Fast-paced café + hotel environment.
   

Skills