Job Description

Commercial & E-commerce Intern (Lifestyle Brands)

Build real commercial experience with emerging lifestyle and technology brands.

We’re looking for a Commercial & E-commerce Intern to join our team and support the day-to-day operations of our growing lifestyle brands, LiberNovo and Enabot.

This is a hands-on internship for someone who is organized, proactive, curious, and eager to learn how a real business operates. You’ll work across customer experience, ecommerce, aftersales, inventory, product listings, and sales operations - giving you exposure to the commercial side of running and growing consumer brands.

If you’re looking for an internship where you can do more than just administrative tasks, this is an opportunity to learn by doing, take ownership, and see the direct impact of your work.

What You’ll Do

E-commerce & Customer Support

• Manage recurring customer enquiries across Shopee, Lazada, TikTok Shop, WhatsApp, Facebook, and Instagram.
• Respond to customers in a timely, clear, professional, and friendly manner.
• Support customers throughout their purchasing and post-purchase journey.

Aftersales & Issue Resolution

• Assist with aftersales enquiries and issues related to LiberNovo and Enabot products.
• Coordinate with internal teams to investigate issues and follow cases through to resolution.
• Identify recurring customer issues and highlight opportunities to improve the customer experience.

Inventory & Marketplace Operations

• Conduct regular inventory checks across ecommerce platforms.
• Monitor stock levels and identify discrepancies, unusual stock movements, missing SKUs, or other issues.
• Help ensure marketplace information accurately reflects actual product availability.

Product Listing & Quality Checks

• Review product titles, descriptions, pricing information, and other listing details across marketplaces.
• Identify outdated, inconsistent, or inaccurate information and coordinate corrections.
• Help maintain a consistent and professional brand presence across ecommerce channels.

Commercial & Distributor Exposure

• Gain first-hand exposure to how a distributor operates across sales, ecommerce, customer experience, inventory, and commercial operations.
• Work closely with a small, hands-on team and understand how different functions come together to support business growth.
• Get exposure to emerging D2C lifestyle and technology brands, including LiberNovo and Enabot.

New Initiatives & Improvements

• Bring fresh ideas to improve existing processes and customer experience.
• Take ownership of new tasks and initiatives as you become more familiar with the business.
• Because we’re a small team, you’ll have genuine opportunities to try new approaches, solve problems, and shape how things are done.

Why Join Us?

This isn’t an internship where you’ll only be assigned administrative tasks.

You’ll get real exposure to how a distributor and consumer brands operate, with hands-on experience across:

E-commerce → Customer Experience → Aftersales → Inventory → Product Listings → Sales Operations → Commercial Operations

You’ll also work with emerging lifestyle and technology brands such as LiberNovo and Enabot, giving you the opportunity to see how brands are managed across different customer and sales channels.

If you’re someone who wants to understand how a business actually works behind the scenes, we’d love to hear from you.

Job Requirements

What We’re Looking For

We’re looking for someone who:

• Is detail-oriented and notices when something doesn’t look right - whether it’s a listing typo, stock discrepancy, or number that doesn’t add up.
• Communicates clearly and professionally with customers and internal teams.
• Is reliable with recurring, process-driven tasks and can follow established workflows independently.
• Is proactive and able to take ownership after receiving initial guidance.
• Has strong communication, organization, and time management skills.
• Is comfortable working in a fast-paced, small-team environment.
• Is curious about e-commerce, sales, consumer brands, and business operations.
• Is eager to learn, contribute ideas, and take on new challenges.
• Is available for at least 3 months of internship.
• Proficiency in Mandarin (spoken and written) is a bonus

Skills