Job Description

• Handle customer enquiries and provide support regarding payment gateway services.
• Assist customers with deposit, withdrawal, and payment transactions.
• Monitor and follow up on pending, failed, or delayed transactions.
• Troubleshoot basic payment-related issues and coordinate with the relevant departments when necessary.
• Provide timely and professional responses to customers through online communication channels.
• Maintain good customer relationships and ensure a positive customer service experience.
• Keep accurate records of customer enquiries, complaints, and transaction issues.

Job Requirements

• Must be able to communicate in either English and Chinese.
• Handle members' payment-related enquiries and issues.
• Assist members with deposit and withdrawal transactions.
• Maintain good relationships with members and provide excellent customer service.

Skills