Engineering Manager - Platform & Reliability

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This job is for an Engineering Manager focused on platform and reliability. You might like this job because you’ll lead a small team to ensure our tech runs smoothly, challenge the CEO, and help scale our services for many new customers!

RM 500

Bangsar, Kuala Lumpur

Job Description

We're seeking a fearless Technical Product Lead to scale our engineering organization from 2 to 5 engineers while maintaining financial sector stability standards. As we grow from 3 to 25+ enterprise customers, you'll be the technical guardian ensuring our platform scales without compromising reliability.

This isn't a typical tech lead role. You'll coordinate a small engineering team, maintain 99.5%+ platform uptime, proactively identify technical risks, and have the courage to challenge leadership decisions when platform reliability is at stake. You'll work closely with our CEO while progressively taking ownership of day-to-day engineering decisions.

Key responsibilities include:

  • Lead 2-5 engineers through sprint planning and execution
  • Maintain 99.5%+ uptime during rapid customer growth
  • Identify 2+ technical debt issues monthly before they impact customers
  • Challenge CEO decisions 2x monthly with data-backed reasoning
  • Stop sprints when quality is compromised (minimum 1x per quarter)
  • Provide weekly risk updates highlighting issues leadership may not see
  • Eliminate manual customer support interventions
  • Reduce customer onboarding from weeks to days

Job Requirements

Required Experience:

  • 5-7 years in software engineering and technical leadership
  • 2+ years coordinating or leading small engineering teams (2-5 people)
  • Proven track record maintaining 99%+ uptime during growth phases
  • Experience with sprint management and agile methodologies
  • Strong technical debt management skills
  • Experience implementing monitoring, alerting, and quality systems
  • Demonstrated ability to challenge leadership respectfully with data

Preferred:

  • Financial technology, banking, or regulated industry experience
  • Understanding of financial sector compliance requirements
  • Experience scaling platforms to 25+ enterprise customers
  • Platform engineering, SRE, or infrastructure background
  • Startup or high-growth company experience

Personal Qualities:

  • Intellectual courage to speak up to authority
  • Internal quality standards that override pressure to ship fast
  • Proactive mindset - identifies problems before they become fires
  • Ownership mentality - takes responsibility with solutions
  • Respectful challenger - disagrees with data and reasoning
  • Systems thinker - creates scalable processes

Skills

Systems Engineering
Agile Methodology
Sprint Planning
Risk Management
Systems Development Life Cycle
Stakeholder Management
Engineering Design Process

Company Benefits

Unlimited Leave

You get unlimited annual leave upon confirmation.


Additional Info

Company Activity

Last active - few hours ago

Career Level

Manager / Team Lead


Company Profile

Ara Research-logo-image

Ara Research

AraPay is revolutionizing how consumer finance and leasing companies manage collections in Malaysia. We've built an AI-powered platform that replaces outdated, labor-intensive collection methods with intelligent, WhatsApp-based engagement that achieves 41% customer response rates—10x the industry average.