Job Description

About ARBA Travel

ARBA Travel marries humane with technology to build the best travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We aim big, start small & move fast.

We work only with A-Talents. We favor hiring from diverse backgrounds, not just in tourism.

Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Law, Computer Science, Digital Marketing, Islamic Studies, and Tourism. Some of us are also actively involved in NGOs & philanthropy.

Your Mission

- You will assist in delivering a gold-standard customer experience by supporting the design of the perfect ARBA Customer Journey during Pre-Trip, During Trip, & Post-Trip.

- As the first point of contact for call-in customers, you will be there to assist ARBA Travellers with any inquiries they may have. Whether it’s over the phone or assisting with quick follow-ups, your mission is to make sure every question is answered promptly and with a friendly attitude, ensuring our guests’ journeys are as smooth as silk.

Skillsets

- Empathy is a must: ARBA Travel’s Customer Experience needs to have decent sensibility when offering consultation, troubleshooting, listening to customers’ concerns, or resolving any issues.

- Excellence in communication: You are good at choosing the right words at the right time for the right person.

Job Requirements

Requirements

✅ Possess SPM qualification
✅ Malaysian Citizen
✅ Holds a Bachelor's Degree with a CGPA above 3.50 from a recognised institution
✅ Fluent in Bahasa Melayu AND English

Required Skills:

• Strong problem-solving and analytical abilities
• Excellent organization and multitasking skills
• Strong written and verbal communication skills
• Ability to work under pressure and effectively handle crisis situations

Skills