Job Description

• Contact customers via phone to follow up on outstanding payments.
• Discuss and arrange suitable payment solutions with customers.
• Maintain accurate records of customer accounts and follow-up activities.
• Monitor assigned accounts and ensure timely follow-up.
• Handle customer enquiries professionally.
• Achieve individual and team collection targets.
• Perform other duties as assigned by the management.

Job Requirements

• Minimum SPM qualification.
• Malaysian citizen.
• Age 18–35 years old.
• Good communication and negotiation skills.
• Comfortable making phone calls and dealing with customers.
• Able to work in a target-driven environment.
• Self-motivated, responsible and willing to learn.
• Fresh graduates are welcome to apply.
• Experience in collection, recovery, customer service or call centre is an added advantage.

Skills