Job Description

Job Description

THE OPPORTUNITY

Our partner, an Australian underwriting company with over 30 years of experience in specialized protection for residential investment properties, is seeking an Administration Support Officer to join their team in Kuala Lumpur. They pride themselves on being market experts in property insurance, offering professional services that provide customers with peace of mind. By choosing our partner, clients are assured of reliable support during life’s most stressful moments. Trust their experienced team to deliver the assurance and expertise needed.

As Administration Support Officer, you play a crucial role in managing client communications and ensuring the smooth flow of daily operations. You will work seamlessly with the team, consistently providing reliable and professional administrative support.

KEY RESPONSIBILITIES

• Act as the first point of contact for clients, promptly answering calls in a courteous and professional manner and referring inquiries outside your authority or expertise as needed.
• Accurately document all actions, including calls and emails, in the client’s underwriting file.
• Process tasks efficiently and in line with company procedures to meet key business targets.
• Maintain an effective diary system to ensure timely follow-up on tasks as per the General Insurance Code of Practice.
• Evaluate broker inquiries and assist in determining coverage terms and conditions based on underwriting guidelines and company policies.
• Ensure work accuracy and adherence to processes while handling a high volume of inquiries with strong attention to detail and reliability.
• Identify opportunities for process improvements and escalate suggestions for efficiency to your Team Leader or Manager.
• Report any issues identified to management and handle ad-hoc duties as required.
• Play an active role in delivering an exceptional customer service experience through professionalism and proactive engagement.

SKILLS, EXPERIENCE & QUALIFICATION

• Minimum of 2 years of experience in Customer Service or Administrative roles.
• Strong attention to detail with excellent organizational skills to prioritize tasks and manage multiple responsibilities effectively.
• Proactive, self-motivated, and eager to learn, with a collaborative team-oriented mindset.
• Ability to meet service levels and individual KPIs while demonstrating strong decision-making and problem-solving skills.
• Positive "can-do" attitude with a commitment to delivering results.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

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Job Requirements