Job Description

Job Description

THE OPPORTUNITY

Our partner, an Australian insurance company established in 2007, has 27 joint ventures nationwide and a team that shares values of integrity, passion, and community focus. They provide industry-leading insurance and financial services.

Our client is expanding and seeking for claims assistant to be based in Manila, Philippines. This role’s primary responsibility is to support the Claims Manager to provide the clients with a professional and effective service in the handling of claims.

KEY RESPONSIBILITIES

• Processing of claims including preparing and following up correspondence between client and underwriters.
• Updating of Claims Status Reports.
• Keep informed of industry developments.
• Ensure a consistently high level of service and professionalism.
• Liaising with insurers and other interested parties to close open claims promptly.
• Ensure compliance with applicable legislation and adherence to policies and procedures.

    Key Performance Indicators

• Respond to enquiries and requests for action from the Claims Manager and Account Executives.
• Keep management and others informed appropriately and as required about work status.
• Keep open claims status cycle to a minimum.
• Provide timely turnaround of requests.
• Organized workflow and follow up systems.
• Efficient and effective online and hard copy filing systems.
• Ability to quickly identify work that should be escalated.

SKILLS, EXPERIENCE & QUALIFICATION

• Experience and knowledge of Insurance Claims environment.
• Familiar with following below:
  • Insurance Brokers Code of Practice.
  • Insurance Borking Compliance Policy & Procedures.
  • Privacy Legislation.
• Undertake appropriate activities to achieve/maintain RG 146 compliance.
• Minimum - ASIC PS146 - Tier 2 Broking / General Insurance Industry Qualification & Maintenance.
• Computer skills including Word and Excel.
• The ability to be flexible in a rapidly growing organization.
• Excellent communication and teamwork abilities.
• Demonstrated commitment to providing outstanding customer service with a professional and courteous approach.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

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Job Requirements