Job Description

Job Description

An opportunity to serve Australia’s Faith, Charity, and Not‑ for‑ Profit organisations with integrity; join a purpose‑ driven social enterprise that exists to support those who serve others.

The Opportunity

Join a specialist insurance brokerage team where you’ll manage claims from lodgement to settlement, liaise with clients and insurers, and support brokers across renewals and new business; helping drive exceptional service, strong client relationships, and long‑term growth.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“Working here feels meaningful — we help deliver products that millions of rely on daily, and the team genuinely supports you to grow.” - Senior Developer, ASW Philippines.

What You’ll Do

• Be the primary point of contact for claims, managing the process from lodgment through to timely settlement.
• Take ownership of preparing, processing, monitoring, and proactively following up on claims and documentation.
• Work closely with clients, insurers, underwriters, assessors, and legal advisors to achieve strong outcomes.
• Deliver exceptional, value‑aligned service and keep clients and stakeholders informed throughout the claims journey.
• Support brokers and management across renewals, new business, endorsements, and quotes.
• Build strong working relationships with insurers and claims teams to support success.
• Maintain accurate records and work within compliance, while continuing your professional development.

Key Criteria

• At least 3 years of experience in Insurance broking processing.
• Prior experience in working with Australian insurance, broking or claims processes is desirable.
• Working experience with Winbeat, XERO and OfficeTech would be a great plus.
• Highly organized, with strong attention to detail and proficient in MS Office suite (Word & Excel).
• Excellent interpersonal and communication skills, with the ability to engage professionally with team members and clients.
• Proactive and solution‑focused, with strong decision‑making and problem‑solving abilities.

Work setup:

• Manila (BGC, Taguig): Australian hours (6:00AM – 3:00PM PHT) Hybrid set up of 2 days onsite and 3 days from home.
• Kuala Lumpur (Mid-Valley City, KL): Australian hours (6:00AM – 3:00PM MYT) Hybrid set up of 2 days onsite and 3 days from home.
• Ho Chi Minh City (Ree Tower, Xom Chieu Ward): Vietnam business hours (8:00AM – 5:00PM VNT) Hybrid set up of 2 days onsite and 3 days from home.

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Job Requirements