Job Description

Job Description

Driving Secure, Reliable Communication for Australia’s Largest & Trusted Claims Management Provider as a Microsoft 365 & Messaging Specialist.

The Opportunity

In this high‑impact role, you’ll lead the performance, security, and innovation of our client’s hybrid messaging environment. Join us to get hands‑on with modern cloud technologies, automation, identity platforms, and enterprise‑grade email security solutions. If you’re driven by solving complex challenges and continually expanding your technical expertise, this is an exciting opportunity to make a meaningful impact in a dynamic, growth‑oriented environment.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“Working together across teams and cultures help us solve problems better.”- Onsite Technical Support, ASW Malaysia.

What You’ll Do

• Manage and support Exchange Online and hybrid Exchange environments.
• Maintain and troubleshoot on‑premises Exchange servers and ensure stable mail flow.
• Oversee email security, including MX records, SPF, DKIM, and DMARC.
• Handle mailbox lifecycle management, journaling, and archiving.
• Administer email gateway/filtering solutions and respond to security incidents.
• Collaborate with other teams on deployments, hardening, remediation, and documentation.
• Support core infrastructure technologies including Microsoft 365, Azure, Active Directory, VMware, Intune, Zscaler, backups, monitoring, and automation.
• Participate in Change Management and provide after‑hours support when required.
• Mentor team members and maintain accurate asset and configuration documentation.

Key Criteria

• Proven expertise in Microsoft 365 and enterprise messaging, including Exchange Online and Hybrid Exchange.
• Strong experience with email security standards (SPF, DKIM, DMARC) and enterprise mail‑gateway tools (e.g., Mimecast, Proofpoint, Cisco ESA).
• Solid background supporting and troubleshooting on‑premises Exchange environments and ensuring stable, secure mail flow.
• Strong understanding of identity and directory services, including Azure AD/Entra ID, AD Connect, Active Directory, DNS, and SSO.
• Proficiency in PowerShell scripting and automation to streamline processes and improve reliability.
• Broader infrastructure experience across Microsoft 365, Azure, Intune, VMware, backups, monitoring, endpoint protection, and patching tools.
• Excellent troubleshooting and analytical capability with a security‑focused, methodical approach.
• Strong communication, teamwork, and stakeholder engagement skills, with the ability to explain technical concepts clearly.
• A proactive, customer‑focused mindset with a willingness to learn, adapt, and contribute to a collaborative team culture.

Work setup:

• Kuala Lumpur (Mid Valley City): Australian hours (6:00 AM – 3:00 PM MYT) with a hybrid setup of 3 days onsite and 2 days from home.

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Job Requirements