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This job is for an Order Processing & Customer Support Officer. You might like this job because you’ll connect with customers, manage sales orders, and work with a supportive team in a certified Great Place to Work. Enjoy benefits like company trips!
Undisclosed
Location Ho Chi Minh Manila Kuala Lumpur Australia, Kuala Lumpur
Job Description
Job Description
Are you a detail-driven professional who thrives on accuracy, communication, and fast turnaround times? Join a values-driven international organisation supporting the mining and industrial sector, where operational excellence, teamwork, and accountability drive success.
The Opportunity
Are you confident handling customer communications while ensuring sales orders are processed accurately and on time? Do you enjoy being the key link between Sales, Customers, and Supply Chain in a structured, KPI-driven environment? This is an opportunity to play a critical role in order management and customer coordination, supporting an established international team.
Why join us?
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
Staff Testimonial
“Always think of the bigger picture and how your actions will impact the team and the business.” – Quality & Training Manager, ASW Philippines & Malaysia.
What You’ll Do
- Accurately load and process customer sales orders within defined timelines
- Respond promptly to customer enquiries and expediting requests
- Provide order status updates and ensure stock availability visibility
- Maintain accurate system data and ensure high levels of data integrity
- Collaborate closely with Sales, Production, and Supply Chain teams
- Generate reports and support administrative coordination as required
Key Criteria
- Experience in Sales Support, Order Processing, or Customer Service
- Strong English communication skills (written and verbal – non-negotiable)
- Comfortable handling phone communications with customers
- High attention to detail with strong data entry accuracy
- Ability to manage multiple priorities and meet strict response KPIs
- SAP experience or exposure to supply chain coordination (advantageous)
Work setup
- Kuala Lumpur (Mid Valley City) : Australian hours (7am till 4pm - Malaysia local time) with a hybrid setup after a 3-month onsite probation.
#LI-IJ1
Job Requirements
Company Benefits
Medical Coverage
Comprehensive health insurance is provided for employees and their dependents
Professional Development
AS White Global encourages personal growth by providing access to online courses through platforms like Coursera and LinkedIn Learning
Team Activities
Regular team outings, company events, and annual trips are organized to foster a collaborative and enjoyable work environment.
Competitive Remuneration
The company offers competitive salaries with opportunities for annual reviews.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
