Job Description

Job Description

Join a market leader in injury and claims management; supporting 2.2M+ workers, 300,000+ employers, and over $100B in claims payments across Australia, backed by 110+ years of industry experience and community impact.

The Opportunity

Be a trusted support partner across the business, helping teams and leaders run smoothly. Your work will enable great employee experiences, keep people processes moving, and directly support the organization in achieving its operational and strategic goals.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ASW is my second home and family. They have opened a lot of opportunities for me.” -Underwriting Assistant, ASW Philippines.

What You’ll Do

• Deliver seamless, end‑to‑end people services for employees across assigned business units, providing a positive and supportive experience throughout onboarding, employment changes, extended leave, and offboarding.
• Act as a trusted HRIS super user, ensuring employee information is accurately maintained, confidentially handled, and regularly reviewed to support a smooth employee journey.
• Support timely and accurate payroll outcomes by proactively managing salary updates, documentation, and employee queries in line with payroll schedules.
• Enhance the candidate and new starter experience by sharing clear employment information and partnering with hiring managers to ensure smooth and engaging onboarding.
• Build strong, collaborative relationships with employees, managers, and People team stakeholders, offering responsive, knowledgeable, and solutions‑focused people advice.
• Contribute to people initiatives and improvement projects with a focus on simplifying processes, enhancing employee experience, and adapting to legislative or industry changes.
• Support governance, risk, and compliance activities by ensuring HR processes are transparent, consistent, and aligned with organisational policies, helping employees feel confident and supported.

Key Criteria

• At least 3+ years of experience in HR / People Services administration, supporting recruitment, remuneration, and employee lifecycle processes.
• Experience with HRIS platforms (e.g. Workday, Aurion, or similar are highly preferable).
• Strong communication, relationship‑building, and stakeholder management skills.
• High attention to detail, accuracy, and confidentiality, with confidence using Microsoft Office; experience in insurance or financial services is a plus.

Work setup:

• Manila (BGC, Taguig): Australian hours (6:30AM –3:30PM PHT) with a hybrid setup (3 days onsite, 2 days remote)
• Kuala Lumpur (Mid Valley City): Australian hours (6:30AM–3:30PM MYT) with a hybrid setup (3 days onsite, 2 days remote)

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Job Requirements