Comprehensive health insurance is provided for employees and their dependents

Medical Coverage

AS White Global encourages personal growth by providing access to online courses through platforms like Coursera and LinkedIn Learning

Professional Development

Regular team outings, company events, and annual trips are organized to foster a collaborative and enjoyable work environment.

Team Activities

The company offers competitive salaries with opportunities for annual reviews.

Competitive Remuneration

As White Sdn. Bhd.

We’re an Australian company specialising in international staffing solutions. Since 2011, ASW Global has been disrupting the remote staffing industry by bridging the gap in finding, integrating and managing the best possible talent.
With our Head Office in Sydney; we have contemporary offices located in Vietnam, the Philippines, and Malaysia. Sourcing from a high performing pool of qualified professionals, we’re able to provide our clients a quality workforce combined with a partnership mentality that delivers your business objectives.
We’ve built our business on improving yours. Supporting businesses of all sizes, from one team member to ASX enterprise with teams of hundreds; we build high-performing remote staffing solutions that are tailored specifically to meet your goals. Our combined experience of over 40+ years in the industry and an appetite for continual improvement has enabled us to ensure our partners are positioned for long term success.

Source: ASW Global Site

Who We Are

Continuous Improvement
We are committed to getting better every day at what we do and how we do it. We work hard to understand our customer’s needs and exceed their expectations
Team Work
We are committed to providing support for one another, working cooperatively and respecting each other’s viewpoints in order to make our work environment an enjoyable one.
Personal Development
Our business is our people. We are committed to providing a supportive workplace that nurtures and grows talent and provides the best opportunity for our people to succeed.
Honesty
We are open and transparent in all our dealings and maintain the highest integrity at all times. We encourage constructive feedback at all levels to drive continuous improvement.

Source: ASW Global Site

Our Values

<h3 class="text-primary">Job Description</h3> Join a market leader in injury and claims management — supporting 2.2M+ workers, 300,000+ employers, and over $100B in claims payments across Australia, backed by 110+ years of industry experience and community impact. The Opportunity Enable efficient claims and recovery support at a top-performing organisation serving millions nationwide — while strengthening workflows, accuracy, and service quality. Why join us? <ul> <li>Proudly Great Place to Work® certified</li> <li>Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards &amp; more</li> <li>Grow with stability: 100+ in our 10-Year Club by 2025</li> <li>Dynamic talent network: 2,000+ across APAC and beyond</li> <li>Competitive compensation with annual reviews</li> <li>Comprehensive medical care for you and your family</li> <li>Generous paid leave because work-life balance matters</li> <li>Level up with LinkedIn Learning and tailored training</li> <li>Flexible work setup</li> </ul> Staff Testimonial “It’s incredibly rewarding to know our work helps millions of workers recover and return to life, supported by a team that genuinely cares ”- Senior Developer, ASW Malaysia. What You’ll Do <ul> <li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:Aptos, sans-serif;">Provide end-to-end Level 1 support, handling both ticket logging and direct resolution (not limited to dispatching).</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:Aptos, sans-serif;">Manage approximately 300–400 tickets per month received via phone, email, chat, and self-service portal, including handling an average of 5–6 inbound calls per day.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:Aptos, sans-serif;">Troubleshoot and resolve primarily software-related issues (around 80%), especially within Microsoft 365 (e.g., Outlook, access issues) and Citrix environments.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:Aptos, sans-serif;">Perform user account management tasks in Active Directory and Azure AD, including account provisioning, password resets, email setup, access assignment, and account maintenance.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:Aptos, sans-serif;">Identify hardware-related issues (around 20%) and escalate to onsite support when necessary.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:Aptos, sans-serif;">Follow ITIL-aligned processes to manage the full incident lifecycle, ensure SLA compliance, maintain accurate ticket documentation, and refer to problem records for recurring issues.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:Aptos, sans-serif;">Escalate complex cases to Level 2 or relevant technical teams when outside of Level 1 scope.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:Aptos, sans-serif;">Meet defined KPIs including SLA adherence, resolution targets, and quality metrics under a structured monthly scorecard system.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:Aptos, sans-serif;">Work within a 24/7 monthly rotating shift model (and comply with onsite/hybrid requirements based on performance.</li> </ul> Key Criteria <ul> <li>Minimum 3–4 years of experience in Service Desk / IT Support, handling real ticket volumes in a structured support environment (not entry-level or purely dispatch roles).</li> <li>Proven experience providing end-to-end Level 1 support, including logging, troubleshooting, and resolving incidents directly rather than only routing tickets.</li> <li>Strong understanding of IT Service Management (ITSM) principles, including: <ul> <li>Full incident lifecycle management</li> <li>SLA tracking and compliance</li> <li>Differentiation between incident and problem records</li> <li>Structured ticket documentation and escalation processes</li> <li>ITIL knowledge is required in practice (ITIL certification strongly preferred)</li> </ul> </li> <li>Hands-on experience supporting Microsoft 365 environments, including troubleshooting Outlook, application access issues, and general M365-related incidents.</li> <li>Practical experience with Active Directory and Azure Active Directory, including: <ul> <li>User account provisioning</li> <li>Password resets and account unlocks</li> <li>Email setup and access configuration</li> <li>User access management tasks</li> </ul> </li> <li>Exposure to and ability to troubleshoot within a Citrix environment, as Citrix-related incidents are among the most recurring issue types.</li> </ul> Work setup <ul> <li>Kuala Lumpur (Mid Valley City): Australian hours (6 am–3 pm MYT). On your first month, will be full-time in the office, after that will be 3 days/week in the office. Willing and able to work in a 24/7 rotating shift model (Moon/Noon/Night Shift monthly rotation)</li> </ul> #LI-NL <div class="footer"> &nbsp; </div>

This job is a Service Desk Specialist, providing tech support to help users with software issues like Microsoft 365. You might like this job because it offers great benefits, flexible hours, and a chance to make a real impact on people&#x27;s lives!

Job Description Join a market leader in injury and claims management — supporting 2.2M+ workers, 300,000+ employers, and over $100B in claims payments across Australia, backed by 110+ years of industry experience and community impact. The Opportunity  Enable efficient claims and recovery support at a top-performing organisation serving millions nationwide — while strengthening workflows, accuracy, and service quality. Why join us?  

-Proudly Great Place to Work® certified 

-Celebrate gl...

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