Job Description

• Understand customer enquiries and respond via applicable channels: calls, email, chat etc.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner by following to processes. 

Job Requirements

• Candidate must possess at least a SPM. 
• Degree Fresh Graduates are encouraged to apply.
• Candidate with working experience in the related field and proven experience as call center are added advantage.
• Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
• Active listener with excellent communication, interpersonal and rapport building skills.
• Basic Salary + KPI Incentive.
• 5 days work per week with rotational shift, latest shift up to 2am. 

Skills