Job Description

• Communicate with customers via chat, email, and phone to build relationships and support their vehicle purchase journey.
• Handle inbound leads by understanding needs, qualifying prospects, and arranging test-drive appointments.
• Ensure all interactions provide an excellent customer experience.
• Manage your own sales pipeline and follow up promptly with customers.
• Work with the sales team to build a strong pipeline and meet monthly targets.
• Coordinate schedules and customer appointments across multiple locations.
• Stay updated on industry trends, product knowledge, and new technologies.
• Work closely with technical teams to understand vehicle specs and updates.
• Maintain accurate customer information in the CRM system.
• Suggest process improvements and share insights from customer interactions.

Job Requirements

• 1–3 years inside sales experience or a Bachelor’s degree (preferred).
• Minimum 2 years in customer service or sales.
• Strong teamwork and communication skills.
• Able to prioritize, adapt quickly, and work in a fast-paced environment.
• High attention to detail and commitment to quality.
• Strong ability to explain technical information clearly.
• Proven achievement in meeting sales targets.
• Positive phone presence, good listening skills, and strong writing ability.
• Proficient in email, MS Office, CRM tools, and general online navigation.

Skills