Job Description

• Engage customers via phone calls, emails, and WhatsApp to promote insurance products available on our platform (e.g. Motor, Travel, Personal Accidents, etc.) 
• Deliver engaging, needs-based conversations that match customer profiles with suitable products, driving cross-sell and upsell opportunities 
• Follow up on leads in a timely manner using CRM tools and ensure accurate updates of call outcomes and customer interactions 
• Demonstrate strong product knowledge and stay updated with ongoing insurance campaigns, pricing, and regulatory changes 
• Collaborate with internal teams (Product, Marketing, Ops) to ensure smooth lead flow, campaign execution, and customer satisfaction 
• Provide constructive feedback on customer objections, lead quality, and script effectiveness to improve telesales strategy 
• Work closely with the BD Lead to report on performance, share market feedback, and refine sales strategies 

Job Requirements

• Previous experience in telesales, customer service, or insurance-related roles is an advantage 
• Strong verbal communication skills in Bahasa Malaysia, English, and Mandarin preferred; multilingual speakers highly valued 
• Proactive and persuasive with a goal-driven mindset 
• Able to work independently while contributing to team targets
•  Fast learner with attention to detail and professionalism on calls 
• Comfortable working from a physical office environment 
•  May be required to undergo basic product or compliance certification training 

Skills