Job Description

 Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, WhatsApp, or in-person.
• Provide accurate information about swimming pool products, services, maintenance packages, and technical specifications.
• Advise customers on pool water testing, chemical treatments, filtration systems, pumps, and other equipment. 
• Handle and resolve customer complaints or issues, escalating when necessary. 
• Follow up with customers post-service or installation to ensure pool performance and customer satisfaction. 
• Maintain accurate records of customer interactions, service requests, and feedback in the Xerox system. 
• Coordinate with technicians, warehouse, and operations teams for smooth service delivery. 
• Assist with scheduling appointments, pool inspections, and training sessions for customers. 
• Support marketing initiatives by communicating promotions or events to customers. 
• Provide basic troubleshooting guidance for pool equipment, water chemistry, and system malfunctions. 
• Educate customers on safe pool operation, maintenance schedules, and energy-saving practices. 
• Stay updated on latest swimming pool technologies and industry standards to advise customers effectively.
   

Job Requirements

•  Minimum 1–3 years of experience in customer service, preferably in technical, retail, or service industries.
• Knowledge of swimming pool systems, including pumps, filtration, water treatment, and chemical maintenance, is an advantage.
• Strong communication and interpersonal skills; ability to interact with clients professionally and politely.
• Ability to handle complaints and resolve issues efficiently while maintaining a positive customer experience.
• Proficiency in Microsoft Office, email, WhatsApp, and CRM systems (e.g., Xerox). 
• Ability to multitask and prioritize in a fast-paced work environment. 
• Detail-oriented with strong record-keeping and follow-up skills. 
• Team player who can coordinate effectively with technicians, warehouse, and operations teams. 
• Proactive mindset with the ability to anticipate customer needs and provide helpful advice. 
• Willingness to learn and stay updated on new swimming pool technologies and industry standards. 
• Professional appearance and demeanor; commitment to representing the company positively at all times.

Skills