Job Description

WHY JOIN US?

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

Digitalization & Scalability

• Support long-term digital transformation initiatives
• Drive migration from manual/legacy journeys to digital-first experiences
• Monitor system performance trends and address bottlenecks
• Maximize experience, best design/use of tech, systems, tech partner relationships

End-to-End Project Planning & Delivery

• To own the Commercial (Consumer & Enterprise) tech roadmap execution across Operations & Product
• Gather and validate business/product requirements
• Translate requirements Business Process Template (BPT) and High-Level Design (HLD) with Tech teams
• Validate system behavior aligns with business rules and customer journeys
• Ensure delivery timelines align with GTM and business priorities

User Engagement & Adoption

• Work with UX teams to improve user journeys across platforms
• Ensure new system are adopted across internal teams and customer touchpoints

SOP Optimization & Standardization

• Business Process Reengineering - Redesign business processes
• Drive automation opportunities with Tech & stakeholders
• Simplify and streamline legacy SOPs to improve efficiency

Governance & Risk Control

• Ensure SOP–system alignment to prevent inconsistencies
• Implement governance controls to reduce fraud exposure
• Monitor and mitigate risks related to system breaches or process gaps

Production Deployment & Post-Release Support

• Manage deployment readiness and coordinate with QA/tech teams
• Provide handover to Ops Support teams

System Upgrade & Enhancement

• Plan and oversee modernization initiatives across legacy systems
• Ensure systems support future product scalability and new features

REQUIREMENTS:

Requirements:

• Bachelor’s degree in business, Information Systems, Engineering, Computer Science, or a related field.

• Open to fresh graduates or candidates with up to 2 years of experience in a product, platform, operations, or technology-related role
• Strong presentation and slide preparation skills with the ability to create clear, structured slides for:
  • project status updates
  • roadmap summaries
  • SOP walkthroughs
  • risk and issue tracking
• Proficient in using PowerPoint, Google Slides, and AI tools to present data, processes, and recommendations in a clear, structured, and compelling manner.
• Familiarity with AI tools and prompting techniques to support research, analysis, documentation, and productivity improvement.
• Curious mindset and willingness to learn
• Strong analytical and documentation skills (process mapping, SOP writing, requirement gathering)
• Basic understanding of digital platforms, system workflows, and user journeys
• Ability to work with cross-functional teams (Product, Tech, Digital, Ops)
• Good communication skills, with the ability to clearly document and explain processes
• Strong attention to detail and willingness to learn complex systems

Job Requirements