Job Description

We're looking for a salesperson who's curious about AI, not a techie trying to learn sales.

我们要找的是一位对AI感兴趣的销售人，不是一位尝试学销售的技术人。

Atomic Group is a Malaysian multi-brand consumer health and wellness group that includes Nattome, The Perfect Derma, Heartio, HooHoo, HJT, and Stonecare. Our AI agents communicate with real customers on WhatsApp daily across all six brands. Your task is to enhance their selling capabilities by refining tone, accuracy, sales techniques, and compliance, ensuring each conversation has a better chance of converting while maintaining a warm and trustworthy customer experience.

Atomic Group 是马来西亚多品牌消费健康与护肤集团（旗下品牌：Nattome、The Perfect Derma、Heartio、HooHoo、HJT、Stonecare）。

我们的AI客服每天在WhatsApp上与真实顾客对话，服务集团旗下6个品牌。你的任务是让AI真的会销售并优化它的语气、准确度、销售技巧与合规性，让每一段对话都更有机会成交，同时保持温暖、让顾客信任的体验。

🎯 This is not a tech role

You don't write code. You write the instructions that tell AI how to talk to customers, and you do it with real sales instinct, not technical knowledge.

You'll start with one brand and quickly expand to all 6 as you grow.

这不是一份技术岗位。你不需要写代码。你要写的是「指令」，告诉AI怎么和顾客说话而且你要用真正的销售直觉去写，不是技术知识。

你会从一个品牌开始上手，然后逐步扩展到全部6个品牌。

🗂️ What You'll Do / 你将要做的事

• Review AI conversations daily : Read through actual AI-customer chats. Spot where the AI gave wrong answers, missed an upsell, or used the wrong tone. Fix the instructions.
• 每日审阅AI对话 ：阅读AI与真实顾客的聊天记录，找出AI回答错误、错过upsell机会或语气不对的地方，然后修改指令。
• Write and refine AI prompts : Create clear, structured instructions that tell the AI how to respond across different scenarios: product questions, objections, complaints, closing.
• 撰写与优化AI prompt ：针对不同情境（产品询问、异议处理、投诉、成交），撰写清晰、结构化的指令。
• Maintain product knowledge bases : Keep AI's product info current as products launch, promotions change, FAQs evolve.
• 维护产品知识库 ： 新品上架、促销变动、FAQ更新时，确保AI的产品资讯是最新的。
• Set up compliance guardrails : Health and skincare products have strict advertising rules. You'll make sure the AI never makes medical claims or uses banned terms.
• 设定合规防护 ： 健康与护肤产品有严格的广告法规。你要确保AI不会做医疗声称或使用违规字眼。
• Test and verify every change : After each prompt update, systematically test that the AI responds correctly across common scenarios.
• 每次改动都要测试验证： 每次更新prompt后，系统性地测试AI在常见情境下是否回应正确。
• Collaborate with brand teams — Work with each brand's team to understand their products, customers, and sales approach. Translate that into AI instructions.
• 与品牌团队合作： 了解每个品牌的产品、顾客、销售策略，将这些转化为AI指令。
• Track AI performance : Monitor conversation quality, identify recurring issues, and propose improvements.
• 追踪AI表现 ： 监测对话质量，找出重复出现的问题，提出改进方案。
• Onboard new brands : When a new brand goes live on AI CS, you build the prompt from scratch using brand materials and your sales instinct.
• 新品牌上线 ： 新品牌接入AI客服时，你要从零开始撰写prompt，结合品牌资料和你的销售直觉。

🌟 What Makes You a Great Fit / 什么样的人适合这个职位

• You've done sales or customer service before, ideally via WhatsApp or chat
• You know how to handle objections, create urgency, and close a sale
• You can explain a product's benefits in simple, persuasive language
• You're comfortable writing structured instructions (like SOPs or sales scripts)
• You spot when the AI says "we guarantee results" (a compliance violation) before the customer does
• You pick things up fast, you'll work across 6 brands with different products
• You're self-driven, you don't wait to be told what's broken, you find it and fix it
• 你做过销售或客服, 最好是WhatsApp或聊天渠道的
• 你懂得处理异议、制造紧迫感、促成成交
• 你能用简单、有说服力的语言说明产品卖点
• 你写得出结构化的指令（例如SOP或销售话术）
• AI说「我们保证效果」（违规用语）时，你比顾客更早发现
• 你学东西快，你要同时服务6个品牌、不同产品
• 你自驱 ， 不等别人告诉你哪里出问题，你自己去找、自己去修

🧭 Growth Path / 成长路径

You start hands-on with prompt refinement for AI customer service. As you grow, the scope expands to:

• Owning AI CS quality across all Atomic brands
• Designing conversation flows and sales strategies for AI
• Training brand teams on how to give AI the right feedback
• Contributing to Atomic's broader AI automation strategy

你从AI客服的prompt优化开始，随着成长，你的职责会扩展到：

• 负责整个Atomic集团AI客服的品质
• 设计AI的对话流程与销售策略
• 培训品牌团队如何正确地给AI反馈
• 参与Atomic更广泛的AI自动化战略

🌱 Why join us / 为什么加入我们

• Work directly with the AI team and Brand Leads from Day 1
• All AI tool budget you need — ChatGPT, Claude, Strive, and more
• A role that grows fast. AI CS is only going to get bigger.
• You see direct impact, your prompt change today shows up in tomorrow's sales
• 从第一天起直接与AI团队和品牌负责人合作
• 所有AI工具预算开放 ChatGPT、Claude、Strive 等
• 一个会快速成长的职位。AI客服只会越来越重要。
• 你看得到直接的影响, 今天改的prompt，明天就反映在销售上

Job Requirements

 Must-Have / 必备条件

• 1–3 years of sales or customer service experience. WhatsApp or chat-based is a strong plus.
• Strong written communication in both English and Mandarin Chinese.
• Ability to write clear, structured instructions (we'll train you on prompt engineering specifics).
• Detail-oriented with strong quality awareness.
• Comfortable using AI tools daily (ChatGPT, Claude, or equivalent). Not "heard of it" — actually using it.
• Self-driven, able to work independently with minimal supervision.
• Fast learner who can absorb product knowledge across multiple brands.
• 1至3年销售或客服经验。WhatsApp或聊天渠道经验是加分
• 中英文书面沟通能力强
• 能够撰写清晰、结构化的指令（prompt engineering的细节我们会培训）
• 注重细节，品质意识强
• 习惯每天使用AI工具（ChatGPT、Claude 或同类）。不是「听说过」，是真的每天在用
• 自驱，能独立工作，少量监督
• 学习速度快，能吸收多品牌的产品知识

Nice-to-Have / 加分条件

• Health, wellness, or skincare industry experience
• CRM or WhatsApp Business platform experience
• E-commerce / D2C sales experience (Shopee, Lazada, TikTok Shop)
• Basic data literacy (reading conversion metrics, spotting trends)
• Experience with Notion
• 健康、护肤或保健产品行业经验
• CRM 或 WhatsApp Business 平台使用经验
• 电商 / D2C 销售经验（Shopee、Lazada、TikTok Shop）
• 基础数据阅读能力（转换率、趋势判断）
• 用过 Notion

Not Required / 不需要

• Coding or programming skills
• AI/ML technical knowledge
• Design or content creation skills
• Management experience
• 编程或写代码的能力
• AI/ML 的技术背景
• 设计或内容创作能力
• 管理经验

🛠️ Tools You'll Use / 你会使用的工具

• Strive — WhatsApp AI platform where prompts are configured (GUI-based, no coding)
• Notion — Documentation, knowledge bases, workflow tracking
• ChatGPT / Claude — To help you draft and refine prompts
• WhatsApp — To test and review AI conversations

Skills