Job Description

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

In depth understanding of supporting technologies: DHCP/DNS, High Availability configurations.

• Knowledge in Dell VXRail, SRM, ZERTO
• Working experience in troubleshooting and migration activities for ESXI 5.* & 6.*7.*

•     Knowledge of local and remote computer system diagnostic tools.

•     Hands on delivery in a client facing environment.

•     Understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS,   physical datacenter practices.

• Some understanding of SAN & NAS technologies
• Some understanding of EMC Cloud Array
• Knowledge in SAN Switch Zoning
• Knowledge in VMware NSX
• Knowledge in vRO

•             Knowledge of methodologies for developing, building and configuring a system.

•             Awareness on ticketing tools implemented on basis of ITIL process (incidents, changes, problem etc.)

•             NFS administration

•             Virtualization - VMWARE ESX

•             Experience on handling remotely task related to hardware changes on server of HP/Dell/IBM

•             Knowledge in PowerShell

Process & Documentation:

•             Prepare and maintain systems documentation in accordance with AO, ITIL and ISO9000 policies and procedures.

•             Manage and control the Configuration Management Database (CMDB) to ensure it meets customer and ITIL standards and operational requirements

•             Preparing documents knowledge database, work instructions etc..

•             Working knowledge on ticketing tool

•             Assisting & training team members on new technology & provide knowledge transfer to the team.

•             Experience in generating reports & doing call analysis. 

                Knowledge in preparing RCAs

Competence Requirements   

• Methodical and disciplined approach to work
• Good customer facing skills
• A self-motivated individual with high energy levels
• Able to follow instructions
• Team player
• Demonstrates effective communication, both orally and in writing, with subordinates, colleagues and clients, both formally and informally

Qualifications and Experience

Essential:

• Certified with VMware Administration to manage Vcenter and ESXi
• Certified with VMware Troubleshooting
• Experience of client/server and enterprise environments
• Ability to understand technical documentation
• Knowledge and use of service desk ticketing software
• ITIL Certified (foundation ) or should have a strong working knowledge of ITIL Incident and Change Management disciplines
• Ability to work under pressure and remain decisive.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.

Job Requirements