Job Description

Job Summary

You will be working with us at AU1 Solutions. As our Marketing and After-Sales Support Executive, your main mission is to deliver excellent post-transaction support and build long-term relationships with our valued customers. We are looking for an energetic, collaborative, and detail-oriented individual to join our supportive team environment, where your dual focus on smooth operational settlements and proactive customer engagement will make a genuine impact on our brand reputation and client satisfaction.

Your Growth & Impact

• Master the client relationship lifecycle, from final transaction execution to long-term post-sales engagement.
• Accelerate your career development by gaining exposure to operational compliance, transaction audits, and customer relationship strategies.
• Cultivate a highly versatile skill set spanning financial coordination, marketing communication, and administrative operations.

Responsibilities

Loan Settlement & Operations Support

• Coordinate and facilitate the loan settlement process to help our clients complete their transactions smoothly and with confidence.
• Perform routine internal audits on operational files and documents, ensuring all records remain compliant with company standards.

After-Sales Engagement & Marketing Support

• Run post-sales outreach initiatives including follow-up communications, festive wishes, and periodic newsletters, allowing us to keep our brand top of mind.
• Gather customer feedback during follow-ups to help our team continuously improve service delivery and product offerings.
• Maintain clean and organized client records in our database so that we can collectively launch targeted marketing and retention campaigns.

Job Requirements

Requirements

Qualifications & Experience

• Malaysian citizen.
• Diploma or Bachelor's Degree, preferably in Marketing, Business Administration, or a related field.
• Minimum 1 to 2 years of working experience in customer service, sales administration, or marketing support.
• Fresh graduates who are motivated and eager to learn are highly encouraged to apply.

Hard Skills & Knowledge

• Solid proficiency in Microsoft Office applications, especially Microsoft Excel, Word, and Outlook, to manage database entries and administrative records smoothly.
• Basic understanding of digital communication tools, email newsletter formats, and client tracking systems.

Soft Skills & Qualities

• Strong written and verbal communication skills, with a warm, conversational, and highly reassuring style when speaking to customers.
• Proactive, enthusiastic, and eager to learn new systems and operational processes quickly.
• Exceptional team player who collaborates naturally with peers to support overall business targets.
• Dependable and highly detail-oriented, taking pride in keeping customer records and audits fully accurate.

Compensation & Benefits

• Basic Salary: RM2,800 to RM3,200 per month (negotiable based on experience).
• Enjoy a highly collaborative, energetic, and supportive team workspace.
• Comprehensive training and structured mentorship to support your career growth.

Skills