Job Description

About the Role

We are looking for a well-experienced and dynamic professional to join our import operations team as a Customer Service Executive (Air & Sea Freight) Freight forwarding Industry.

This position plays a key role in managing the complete import process — from pre-alert to final delivery — while ensuring full compliance with customs regulations and delivering top-tier service to customers. The successful candidate will also help develop SOPs and groom the operations team to achieve higher efficiency and service standards.

Key Responsibilities

SEAFREIGHT

-Handle customer inquiries related to seafreight (import and export shipments)

-Receive, process, and confirm bookings with shipping lines

-Coordinate with carriers, co-loaders, and overseas agents for schedules and space

-Prepare and verify seafreight documentation (BL, HBL, MBL, invoices, packing lists, SI, etc.)

-Monitor vessel schedules and track shipments

-Provide proactive shipment status updates to customers

-Liaise with customs brokers, transporters, and warehouses

-Resolve shipment issues such as delays, rollovers, or documentation discrepancies

-Ensure compliance with international shipping regulations and company SOPs

-Maintain accurate shipment records in freight management systems

-Verify billing, job costing, and support invoicing

AIRFREIGHT

Handle customer inquiries related to airfreight shipments (import & export)

-Receive, process, and confirm airfreight bookings

-Coordinate with airlines for space allocation, rates, and schedules

-Prepare and verify airfreight documentation (AWB, HAWB, MAWB, invoices, packing lists, etc.)

-Track shipments and provide proactive status updates to customers

-Liaise with operations, customs brokers, warehouses, and overseas agents

-Resolve shipment issues such as delays, discrepancies, or damages

-Ensure compliance with IATA regulations and company SOPs

-Maintain accurate records in freight forwarding systems

-Support billing by verifying charges and job costing

Job Requirements

• Minimum 2 years of experience in freight forwarding / logistics, specializing in import operations (air & sea).
• Strong knowledge of customs procedures, import documentation, and port/airport processes.
• Experience in SOP creation, process improvement, and staff training preferred.
• Excellent communication and coordination skills; customer-focused and detail-oriented.
• Proficient in Microsoft Office and familiar with freight management systems (e.g., Freightlab SAP, or equivalent).
• Fluent in English and Bahasa Malaysia; Mandarin proficiency is an advantage.
• Self-motivated, reliable, and able to handle high-volume transactions independently.

Skills