On-the-job training and full guidance from experienced team members.

PROFESSIONAL DEVELOPMENT & IN HOUSE TRAINING 

Opportunity to build a career in the logistics and freight forwarding industry.

BUILD CAREER

Family and Parenting leave, Vacation & Time Off Leave. 

LEAVE BENEFITS

AVEON GLOBAL TRANSPORTS SDN BHD

To deliver worldwide, world-class services, meeting and exceeding our customers’ defined needs, in global forwarding and logistics&nbsp;

Mission

We are committed to providing value to our customers by continuously improving and investing in our people and our services! To create a dynamic “best in class” global freight and logistics organization that is proud to be customer driven and that recognizes the value of long term mutually beneficial relationships to helpcreate genuine stakeholder value. “Worldwide, world-class logistics services”&nbsp;

Vision 

About the Role
We are looking for a well-experienced and dynamic professional to join our import operations team as a Customer Service Executive (Air &amp; Sea Freight) Freight forwarding Industry.
This position plays a key role in managing the complete import process — from pre-alert to final delivery — while ensuring full compliance with customs regulations and delivering top-tier service to customers. The successful candidate will also help develop SOPs and groom the operations team to achieve higher efficiency and service standards.
Key Responsibilities
SEAFREIGHT
-Handle customer inquiries related to seafreight (import and export shipments)
-Receive, process, and confirm bookings with shipping lines
-Coordinate with carriers, co-loaders, and overseas agents for schedules and space
-Prepare and verify seafreight documentation (BL, HBL, MBL, invoices, packing lists, SI, etc.)
-Monitor vessel schedules and track shipments
-Provide proactive shipment status updates to customers
-Liaise with customs brokers, transporters, and warehouses
-Resolve shipment issues such as delays, rollovers, or documentation discrepancies
-Ensure compliance with international shipping regulations and company SOPs
-Maintain accurate shipment records in freight management systems
-Verify billing, job costing, and support invoicing
AIRFREIGHT
Handle customer inquiries related to airfreight shipments (import &amp; export)
-Receive, process, and confirm airfreight bookings
-Coordinate with airlines for space allocation, rates, and schedules
-Prepare and verify airfreight documentation (AWB, HAWB, MAWB, invoices, packing lists, etc.)
-Track shipments and provide proactive status updates to customers
-Liaise with operations, customs brokers, warehouses, and overseas agents
-Resolve shipment issues such as delays, discrepancies, or damages
-Ensure compliance with IATA regulations and company SOPs
-Maintain accurate records in freight forwarding systems
-Support billing by verifying charges and job costing

This job is for a Customer Service Executive in freight forwarding. You might like this job because you’ll manage import processes, ensuring smooth deliveries and top customer service, all while keeping regulations in check and helping your team shine!

Teamwork

Communication

Customer Service

About the Role
We are looking for a well-experienced and dynamic professional to join our import operations team as a Customer Service Executive (Air and Sea Freight) Freight forwarding Industry.
This position plays a key role in managing the complete import process — from pre-alert to final delivery — while ensuring full compliance with customs regulations and delivering top-tier service to customers. The successful candidate will also help develop SOPs and groom the operations team to achie...

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