Job Description

About the Role

We are looking for a well-experienced and dynamic professional to join our import operations team as a Import Customer Service Executive (Air & Sea Freight).

This position plays a key role in managing the complete import process — from pre-alert to final delivery — while ensuring full compliance with customs regulations and delivering top-tier service to customers. The successful candidate will also help develop SOPs and groom the operations team to achieve higher efficiency and service standards.

Key Responsibilities

• Handle end-to-end import operations for both air and sea shipments, including pre-alerts, clearance coordination, and final delivery.
• Prepare and verify import documentation, ensuring compliance with Malaysian customs and company requirements.
• Coordinate closely with customers, airlines, shipping lines, overseas agents, and customs brokers for smooth cargo flow.
• Monitor shipment status and proactively communicate updates to clients.
• Manage billing, cost control, and file closing accurately and in a timely manner.
• Develop, maintain, and improve Standard Operating Procedures (SOPs) for import processes.
• Train and mentor junior staff to strengthen their understanding of import operations and customer service.
• Ensure compliance with trade regulations, safety standards, and company policies

Job Requirements

• Minimum 2 years of experience in freight forwarding / logistics, specializing in import operations (air & sea).
• Strong knowledge of customs procedures, import documentation, and port/airport processes.
• Experience in SOP creation, process improvement, and staff training preferred.
• Excellent communication and coordination skills; customer-focused and detail-oriented.
• Proficient in Microsoft Office and familiar with freight management systems (e.g., Freightlab SAP, or equivalent).
• Fluent in English and Bahasa Malaysia; Mandarin proficiency is an advantage.
• Self-motivated, reliable, and able to handle high-volume transactions independently.

Skills