Job Description

 Customer Coordination:

• Act as the primary point of contact between clients, carriers, and internal teams.
• Deliver prompt updates to customers regarding the status of shipments, required documentation, and any arising issues.
• Manage inquiries, complaints, and feedback professionally to guarantee client satisfaction.

Export & Import Operations:

• Collaborate with international agents, shipping companies, airlines, and other parties to organize bookings and manage cargo transport.
• Ensure adherence to Malaysian customs laws, Incoterms, and global shipping protocols.
• Compile and validate all essential shipping documents, including bills of lading, air waybills, invoices, packing lists, and permits (e.g., Form D, COO, etc.).

Documentation & Compliance:

• Oversee and ensure the precise filing of import/export documents.
• Guarantee prompt submission of customs declarations and clearance paperwork via the appropriate online platforms (e.g., DagangNet).
• Engage with regulatory agencies to maintain compliance with MITI, SIRIM, MAQIS, and other local entities.

Operational Support:

• Monitor and track shipments while proactively alerting on any delays or issues.
• Assist in logistics planning and coordination to enhance cost-efficiency and reduce lead times.
• Generate reports and keep operational records for audits and internal assessments.

Job Requirements

Qualifications & Experience:

• Diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• A minimum of 2-3 years of experience in freight forwarding or logistics, ideally in export/import customer service roles.
• Knowledge of freight documentation, Incoterms, and the import/export processes in Malaysia.

Skills:

• Excellent interpersonal and communication abilities in English and Bahasa Malaysia; proficiency in Mandarin is an advantage.
• Skilled in Microsoft Office and freight management software.
• Well-organized, attentive to detail, and capable of handling multiple tasks in a high-pressure environment.
• Customer-focused with a proactive approach to problem-solving.

Skills