Job Summary:

Based on the Shared Service Model for Sales Admin, Sales & Marketing and Leasing, this role covers the cross-functionality of scope between the 3 departments. Responsible of sales admin and credit control function upon bookings, conversion intro actual sales where billings and collections are on timely manner. Responsible for administrative and documentation of Sales and Leasing internal legal instruments of confirmation on sales, lease, S&P preparation and documentation processes. To provide after sales service by transfer of legal ownership (MOT) after strata title issue.

Primary Duties:

• Lead and control all sales admin and credit control operation management including Wiz-system control and ensure effectiveness of coordination and reporting.
• Lead and supervise on billings, collections and credit control functions. Ensure collections are on timely manner.
  i) Ensure purchaser settled all outstanding payment prior collections keys during Vacant Possession (if any)
  ii) Liaise closely with solicitor to ensure stakeholders fund credited to BHD timely together with fixed deposit interest.
• Check and verify legal fees claims submitted by solicitor, ensure accuracy and no double payment, also ensure claims are according to agreed fee structure.
• To coordinate with purchasers and end-financiers on loan approvals, Letter of Offer (LO) issuance, and execution, ensuring alignment with the Housing Development (Control and Licensing) Act 1966 (HDA) requirements.
• To monitor and manage the Housing Development Account (HDA) matters, including progressive billing, loan disbursement, and compliance with statutory guidelines.
• To coordinate redemption of individual titles from the bridging financiers upon full settlement/redemption sum received from purchasers’ end-financiers, ensuring timely discharge of charge and release of property title, etc.

• Ensure Sales Admin personnel comply with departmental Standard Operating Procedures (SOP) and regulations. To assist on CRM initiatives and work collaboratively on the customer experience initiatives.
• Manage legal affairs pertaining to property sales and maintain close liaison with solicitors and end-financiers (Incorporation of special terms if any).
• Collaborate cross-functionally between Sales Admin, Sales & Marketing and Leasing to assist on customer engagement, managing Sales Gallery activities and improving customer satisfaction, boost sales and leasing via execution of sales and leasing activities to meet targets set.
• To source and work with end-financiers/bankers on mortgage, load facilities and other packages which will aid and assist customers and secure sales and tenants.
• Coordinate with Project Team on issuance of strata title and ensure integrity of data including accuracy of system updating.
• Coordinate on transfer of legal ownership after the title issue for formation of Management Corporation.
• Verifying particulars in MOT to ensure accuracy and check against supporting documents to ensure transfer is made to the rightful owner prior releasing of title for perfections of transfer (MOT) and charge.
• Ensure NAPIC reporting’s are to be submitted on time to avoid penalty being imposed to BHD.
• Ensure compliance to law, authority rules & regulations and Group’s policies in respect of the sales admin and credit control functions.
• Attend to any other duties as may be assigned by the Management from time to time.