Job Description

• Ensure incidents are logged and updated in the helpdesk ticketing system
• Learn and achieve good understanding of product features
• Guide supplier and buyer on portal usage and process.
• Provide service provisioning and training for supplier
• To assist buyer and supplier enquiries on business/trading processes.
• Response to inbound and outbound calls in a professional manner and providing solutions and advise where appropriate.
• Troubleshootnand resolve suppliers issues within system accessibility.
• Ensuring service quality level are maintained and all issues is handled in a timely
• manner.
• Escalate clients' requests and complaints to appropriate specialists.
• Update clients about their request and feedbacks status accordingly.
• Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
• Perform other related duties on ad hoc basis.

Job Requirements

• Candidate must possess at least a Diploma in any field.
• At least 1-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Required language(s): English, Mandarin, Bahasa Malaysia
• Ability to effectively communicate, both written and verbally
• Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
• Courteous with strong customer service orientation
• Knowledge in e-Commerce will be an added advantage.
• Ability to work as a team member, as well as independently.
• Knowledge in usage of Microsoft office

Skills