Job Description

Coordinator (Cashier + Admin) responsible for front-end transaction handling, basic branch administrative support and ensuring a positive customer experience. Role includes cashier operations, cash reconciliation, compliance with cash-handling policies, customer service, inventory support, record keeping and coordination of branch events and service/spare-part requests.

Responsibilities:

• Accurately process sales using cash, credit/debit cards, e-wallets and digital payment methods; issue sales orders, receipts, delivery orders and cash & carry documents.
• Count and verify cash balance at the beginning and end of each shift and ensure 100% correct daily cash reconciliation.
• Monitor sales activities for irregularities and report suspicious transactions; ensure compliance with company cash-handling and POS policies.
• Greet walk-in customers, handle basic inquiries on pricing, promotions, product information and store policies; manage incoming phone calls, WhatsApp messages and emails.
• Maintain a clean, organized cashier station and ensure POS systems are functioning; report technical issues promptly.
• Prepare daily sales reports, file payment documentation and support submission of daily and monthly financial reports.
• Assist with stock-taking, update stock movements and help maintain stock accuracy for items handled at the cashier.
• Address customer complaints courteously, provide initial solutions and escalate unresolved issues to supervisors or branch management.
• Track and follow up on service/repair items, maintain records and update customers on status.
• Coordinate and support branch events, roadshows and promotional setups, including mobile POS setup, cash control and event sales records.
• Ensure price tags, promo tags and product labels are correct and aligned with system pricing and campaigns; conduct daily checks for accuracy.
• Coordinate spare part requests, check availability, prepare orders, record spare part sales/usage and follow up on deliveries; support basic troubleshooting coordination with technicians and service team.
• Act as acting PIC support when supervisor/manager absent: oversee daily operations, cashier control, showroom presentation and team assignments; escalate critical matters to management.

Job Requirements

Qualifications & Competencies:

• Cash handling and POS system proficiency.
• Basic math skills and attention to detail for accurate cash reconciliation and reporting.
• Basic proficiency in Microsoft Excel for reporting.
• Customer service and communication skills.
• Time management, flexibility and problem solving.
• Trustworthiness and compliance-oriented mindset.

Skills