All employees get an annual medical benefit for their health.

Medical Benefits

All staff receives lengthy leave entitlement to enjoy their leave.

Lengthy Leave Entitlement

Every year, employees receive an annual salary increment to reward them for their hard work.

Annual Salary Increment

Bank Islam Malaysia Berhad

At Bank Islam, we are driven by our purpose to create opportunities and make lives better for everyone. We do this by offering end-to-end financial solutions that fulfil the diverse needs of our customers, as well as providing the platform for our stakeholders, including our people, investors and communities, to prosper.
Source: <a href="https://www.bankislam.com/corporate-info/about-us/who-we-are/" target="_self">bankislam.com</a>

Who We Are.

As the leading and pioneering Islamic bank in Malaysia, we are bringing a unique perspective to the financial landscape, with a commitment to nurture responsible growth and progress. Using our capability, expertise and experience, we help those we serve to achieve success and ultimately, build a sustainable future for all living beings on this planet.
Source: <a href="https://www.bankislam.com/corporate-info/about-us/who-we-are/" target="_self">bankislam.com</a>

Our Values.

Job Description:&nbsp; <div>Summary</div> <div> <ul> <li>Manage regulatory reporting and track key operational KPIs (including usage, uptime, and performance across all channels under Channel Operations), while overseeing cost and budget monitoring, GL tracking, and extracting operational data to support data-driven decision-making.</li> <li>Lead a team of data analytics experts responsible for accurate data collection, processing, modelling, and analysis, ensuring all reporting deliverables (regulatory, management, and internal) are completed accurately and within the agreed SLAs.</li> </ul> &nbsp; Key Performance Areas &nbsp; Statistical Reporting <ul> <li>Serve as CASA Statistical Officer, ensuring accuracy, integrity, and timeliness of submissions to regulators (e.g., BNM).</li> <li>Provide operational data insights to support management decision-making.</li> <li>Oversee all regulatory, management, and internal statistical reporting to ensure timeliness and accuracy.</li> <li>Guide the team in preparing data analysis and delivering insights to support other business units as required.</li> <li>Ensure adherence to service level agreements (SLAs) for all reports.</li> </ul> &nbsp; Operational Management <ul> <li>Oversee the department’s overall day-to-day management and operations.</li> <li>Manage GL tracking, cost monitoring, and budget utilization to ensure accuracy and control.</li> <li>Prepare, review, and update the division’s annual budget, ensuring timely submission.</li> <li>Assist in the development and monitoring of the Division’s Business Plan and Budget.</li> <li>Drive cost containment initiatives and provide reporting on financial efficiency.</li> <li>Strengthen governance through transparent tracking of resources and expenditures.</li> <li>Monitor sufficiency, readiness, and replenishment of IT devices across branches (e.g., biometric devices, pinpads, digital&nbsp;signature devices, Tally printers).</li> <li>Address daily administrative and operational needs of the department</li> </ul> </div> <div>&nbsp;</div> <div> <div>Project &amp; Change Management</div> <ul> <li>Act as Secretariat for the Network Expansion Committee (NEC), including agenda setting, documentation, deliberations,&nbsp;and follow-up on strategic decisions.</li> <li>Coordinate the Bank’s network distribution strategy, covering branch openings, relocations, closures, Ar-Rahnu&nbsp;rationalization, counter optimization, Premier Wealth Centre (PWC) initiatives, and sustainability/ESG projects (e.g.,&nbsp;Green Branch).</li> <li>Review business proposals, assess layouts and space optimization, evaluate feasibility, ensure regulatory compliance,&nbsp;and monitor project progress to enhance branch efficiency and customer experience.</li> <li>Oversee team involvement in developing new or updated business requirements for system/process enhancements.</li> <li>Ensure team participation in user acceptance testing (UAT) and post-implementation reviews as required.</li> </ul> &nbsp; Human Development / People Management <ul> <li>Coach and guide subordinates in their roles, responsibilities, and skills.</li> <li>Identify training needs across Channel Operations in collaboration with stakeholders, ensuring alignment with regulatory and internal requirements.</li> <li>Foster a positive, high-performance team environment.</li> <li>Oversee HR-related requirements including resourcing, staff movement, PMD, talent development, and succession planning.</li> <li>Lead the design and delivery of training programs for branch operations staff (onboarding, refresher, system/process enhancements).</li> <li>Monitor training effectiveness through evaluation frameworks, performance tracking, and reporting.</li> <li>Ensure subordinates fulfill mandatory learning requirements and e-courses set by Group Human Resource, ORMD, Shariah, and Compliance.</li> </ul> &nbsp; Risk, Control &amp; Governance <ul> <li>Serve as Risk Controller for the department, including support for Business Continuity Management.</li> <li>Ensure full adherence to internal policies, guidelines, and external regulatory requirements.</li> <li>Oversee implementation of risk control tools and monitor compliance with the Operational Risk Management Framework&nbsp;to minimize Gross Potential Loss.</li> <li>Ensure compliance with parameters set by Risk Management, Shariah, Compliance, auditors (internal and external), and&nbsp;regulators.</li> <li>Enforce compliance with all SLAs.</li> </ul> &nbsp; Others <ul> <li>Carry out any other assignments as directed by the Head, ensuring timely and quality delivery.</li> <li>Acknowledge and enforce awareness that non-compliance with regulators or internal procedures may result in penalties&nbsp;or reprimands.</li> </ul> &nbsp; Years of Experience More than 10 years' experience in banking industry (preferably in electronic channels as well as branch networks) &nbsp; Specific Skills/Knowledge and Certification Required <ul> <li>Strong leadership skills with high commitment and passion for success and excellence</li> <li>Excellent communication and interpersonal skills with good business acumen</li> <li>Innovative, assertive, highly independent, committed, resourceful and result-oriented</li> <li>Strong analytical skills with great attention to details</li> <li>Possess good problem solving and decision-making skills</li> </ul> </div>

This job is a Senior Manager in Channel Operations, overseeing reporting, budgets, and operational data. You might like this job because it allows you to lead a skilled team, drive improvements, and shape banking strategies while ensuring regulatory compliance.

Job Description:    Summary   

-Manage regulatory reporting and track key operational KPIs (including usage, uptime, and performance across all channels under Channel Operations), while overseeing cost and budget monitoring, GL tracking, and extracting operational data to support data-driven decision-making. 

-Lead a team of data analytics experts responsible for accurate data collection, processing, modelling, and analysis, ensuring all reporting deliverables (regulatory, management, a...

Senior Manager / Manager for Channel Operations Division

Bank Islam Malaysia Berhad

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Company Profile

Bank Islam Malaysia Berhad