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Solutions Manager (Regional Office - Johor Bahru), Retail Banking Distribution

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This job is for a Solutions Manager in Retail Banking focusing on ePayments Solutions. You might like this job because it involves strategic planning, expanding market segments, and fostering customer relationships. Bachelor's degree or 3 years of relevant experience required.

Undisclosed

Bank Islam Johor(Sunday), Kuala Lumpur

Job Description

Job Description: 

Job Duties & Responsibilities

 

  • Drive the achievement of targets for ePayments Solutions in Cash Management and Merchant Terminals.
  • Execute business-focused strategies and develop actionable plans in alignment with the business plan and targets.
  • Strategically acquire new merchant terminals and expand business opportunities in new market segments.
  • Ensure products adhere to sign-up criteria, and that processing is completed within established frameworks and Standard Operating Procedures (SOPs).
  • Cultivate and nurture long-term relationships with key customers to enhance loyalty and drive growth.
  • Oversee the creation, execution, and timely completion of all ePayments Solutions documentation.
  • Act as the primary point of contact for customer complaints and inquiries related to ePayments Solutions, ensuring prompt resolution.
  • Provide proactive support to branches, addressing any queries related to ePayments Solutions.
  • Prepare and deliver detailed sales reports to supervisors and relevant stakeholders.
  • Ensure the timely escalation of any detected fraud attempts related to ePayments Solutions in accordance with internal protocols.

 

Job Requirements

  • At least 3 years of experience with Cash Management solutions, Deposit products, and Merchant Terminals.
  • Fresh graduates with a Bachelor's degree are also encouraged to apply.
  • Possess excellent presentation, negotiation, selling, communication, and interpersonal skills.
  • Self-motivated with high perseverance, a strong drive for results, and the ability to work independently.
  • Knowledgeable in deposit products, cash management solutions, and highly proficient with technology and electronic banking products.
  • Resourceful with strong problem-solving abilities and a proven ability to drive sales effectively.


Job Requirements


Company Benefits

Medical Benefits

All employees get an annual medical benefit for their health.

Lengthy Leave Entitlement

All staff receives lengthy leave entitlement to enjoy their leave.

Annual Salary Increment

Every year, employees receive an annual salary increment to reward them for their hard work.


Additional Info

Company Activity

Last active - 1 hour ago


Company Profile

Bank Islam Malaysia Berhad-logo-image

Bank Islam Malaysia Berhad

At Bank Islam, we are driven by our purpose to create opportunities and make lives better for everyone. We do this by offering end-to-end financial solutions that fulfil the diverse needs of our customers, as well as providing the platform for our stakeholders, including our people, investors and communities, to prosper.

Source: bankislam.com