Job Description

Supporting Our Sales Operations;

• Handle Customer enquiries, walk in enquiries, order processing and follow-ups
• Coordinate closely with production, graphic and logistics teams to ensure customer requirements are fulfilled smoothly
• Keep customers updated on order status, delivery timelines and any necessary adjustments

Occasional Assistance in Quotations;

• Support in preparing simple quotations only when the sales team is unavailable
• Ensure that any prepared quotations are accurate and checked before submission.

Building Strong Customer Relationships;

• Maintain customer records, order histories and support after sales service where needed.
• Help follow up on sample approvals and customer feedback after project delivery.

Keeping Our Sales Processes Organised;

• Prepare basic sales reports, update tracking sheets, and assist in administrative documentation
• File and manage quotations, orders, invoices and delivery orders systematically.

Internal Team Coordination;

• Act as a bridge between Sales, Production, Accounts and Design teams for smooth project execution.
• Help preempt and resolve small issues quickly before they affect customer satisfaction.

Supporting Growth and Marketing Activities;

• Help in preparing marketing materials, samples and support for exhibitions or client events.
• Update new leads collected from exhibitions and ensure catalogues and marketing materials are sent to potential clients.
• Contribute ideas to improve internal efficiency and customer experience.

Job Requirements

Any experience in sales support, marketing coordination or customer service

Skills