Job Description

Client Care & Customer Service

• Respond promptly and professionally to enquiries via phone calls, WhatsApp, email, and social media. 
• Provide accurate information regarding Bconnect services, programmes, and appointments. 
• Welcome and assist clients and families visiting the centre. 
• Maintain a warm, professional, and client-centred experience at all times. 

Appointment & Schedule Management

• Schedule, reschedule, and confirm therapy appointments. 
• Coordinate therapists' schedules and room bookings. 
• Follow up with clients regarding appointments and attendance. 

Billing & Payment Administration

• Generate invoices, receipts, and payment records. 
• Collect and record client payments accurately. 
• Follow up on outstanding payments when required. 
• Maintain proper financial documentation and filing. 

Administrative Support

• Maintain and update client records and databases. 
• Prepare and organise administrative documents and reports. 
• Support registration and onboarding of new clients. 
• Manage general office administration and filing systems. 

Team & Operational Support

• Support centre events, workshops, parent programmes, and school holiday programmes. 
• Coordinate communication between therapists, interventionists, and families. 
• Assist with daily centre operations to ensure smooth service delivery.

Job Requirements

• Diploma or Degree in Business Administration, Management, Customer Service, Psychology, Education, or related fields. 
• Strong communication and interpersonal skills. 
• Good organisational and multitasking abilities. 
• Proficient in Microsoft Office and Google Workspace. 
• Positive attitude and willingness to learn. 
• Experience in healthcare, education, childcare, or customer service is an advantage. 
• Ability to communicate in Mandarin is an advantage due to the needs of our client population.

Skills