AI-generated summary
- Manage inbound/outbound calls, emails and tickets; use marketing, compensation and policy knowledge to resolve member issues.
- Join a retail marketing team supporting a growing member and customer network.
- Fast track to member-services leadership!
Undisclosed
Bukit Jalil, Kuala Lumpur
Full-Time
Job Description
Ready to make members feel heard and keep things moving smoothly? Working with us at BE International Marketing Sdn Bhd means joining a retail marketing team that supports a network of members and customers with clear information, reliable service, and steady growth.
Role purpose
You act as the backbone of daily operations by handling member and customer enquiries across inbound and outbound calls, emails, and Customer Support System tickets. You use a solid understanding of our marketing plan, compensation structure, policies, and procedures to provide accurate answers, coordinate with internal teams, support events and trainings, and complete ad hoc assignments so issues are resolved quickly and members stay satisfied.
Your Growth & Impact
- Expand your frontline experience by managing multi-channel enquiries and meeting service level targets, preparing you for more senior support roles.
- Deepen your knowledge of retail marketing plans and compensation details to become a trusted subject matter contact for members.
- Develop stronger cross-team collaboration skills by working with operations, training, and events teams to resolve issues end to end.
- Build a track record of consistent, member-focused outcomes that positions you for leadership within member services.
Job Requirements
What We're Looking For:
- At least 1-2 years of customer service experience preferably in the MLM/Direct Selling.
- Familiar with tools such as ticketing systems, CRM, Salesforce etc.
- Proficient in MS Office application (Words, Excel, PPT)
- Empathy, patience, effective problem-solving skills and negotiation skills.
- Service-oriented with positive mindset.
- Able to work independently with minimum supervision.
- Work location: Bukit Jalil (nearby Pavilion Bukit Jalil)
- Working days : Monday to Friday (9am - 6pm)
Grow With Us!
- Be part of a supportive and collaborative team that values your contributions.
- Gain hands-on experience with customer service, CRM systems, and member engagement.
- Develop your communication, problem-solving, and relationship management skills.
Skills
Company Benefits
Medical Outpatient, Optical & Dental
Medical Outpatient & Dental for Staff include of Immediate Family members. Optical benefits cover eyewear such as frames, lenses & contact lenses.
Annual Leave & Others
Competitive Annual Leave Entitlements, Marriage, Examination & Compassionate Leave for Staff.
Company Trip
Annual Company Trip to boost overall creativity, team bonding & motivate employee to consistently deliver and improve.
Birthday Token
The Company provides Birthday Token for staff.
Annual Increment & Bonus
The Company provides yearly salary increment and bonus based on performance.
Corporate Insurance
The Corporate Insurance will include Group Personal Accident and Group Hospital and Surgical plans.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
