Job Description

Summary

Responsible for delivering excellent frontline customer service to Independent Business Owners (IBOs) and customers by managing sales transactions, promoting company products and campaigns, and providing timely updates on company information, products, and promotions.

Key Responsibilities

• Assist IBOs and customers with product purchases, sales transactions, and new IBO registration processes.
• Ensure all payments are processed accurately and reconciled against daily sales reports and records.
• Provide accurate product information, promotional updates, and operational support to IBOs and customers.
• Handle customer service enquiries and provide prompt support to IBOs through the Customer Service System (CSS) and other communication channels.
• Support company events, product launches, roadshows, and promotional activities when required.
• Perform regular stock counts and inventory checks to ensure product availability and inventory accuracy.
• Prepare and submit weekly product replenishment orders to maintain sufficient showroom stock levels.
• Maintain the showroom's professional image by ensuring cleanliness, tidiness, and an excellent customer experience at all times.

Job Requirements

To be successful in this role, we are expecting the below:

• Minimum SPM, Diploma, or equivalent qualification.
• At least 1 year of experience in frontline customer service, retail operations, showroom sales, or member services
• Good communication and interpersonal skills with the ability to interact confidently with IBOs, customers, and business partners.
• Customer-oriented with a positive attitude and passion for delivering excellent service.
• Able to handle sales transactions accurately and manage customer enquiries professionally.
• Basic computer literacy and familiarity with Microsoft Office applications and customer service systems.
• Strong sense of responsibility, attention to detail, and ability to multitask in a fast-paced environment.
• Work location: Bukit Jalil
• Working hours: Monday till Friday (10am to 7pm)

Skills