Job Description

• 通过电话、WhatsApp、微信、电子邮件及社交媒体平台回复客户咨询。 
• 以亲切及专业的态度接待到店客户，并提供协助。 
• 向客户介绍及讲解公司的产品、疗程配套及促销活动。 
• 安排、确认并跟进客户预约时间。 
• 建立及更新客户资料、预约记录及消费记录。 
• 及时且专业地处理客户投诉及售后问题。 
• 跟进客户的疗程进展、产品使用情况及整体满意度。 
• 与客户建立并维护良好关系，提高客户回购率及忠诚度。 
• 协助客户完成产品及疗程配套购买，并配合团队达成销售目标。 
• 向客户发送预约提醒、促销信息及客户关怀通知。 
• 与美容顾问、治疗师及营运团队协调，确保服务流程顺畅。 
• 协助处理收款、开具收据及基本出纳工作（如有需要）。 
• 编制每日、每周及每月客户服务报告。 
• 维护前台及客户接待区域的整洁与专业形象。 
• 协助执行市场推广活动、会员计划及客户维护工作。 
• 完成直属上司交办的其他相关工作。 

• Respond to customer inquiries via phone calls, WhatsApp, WeChat, email, and social media platforms. 
• Welcome and assist walk-in customers in a friendly and professional manner. 
• Introduce and explain the company’s products, treatments, packages, and promotions. 
• Schedule, confirm, and follow up on customer appointments. 
• Maintain and update customer records, appointment details, and purchase history. 
• Handle customer complaints and after-sales issues promptly and professionally. 
• Follow up with customers regarding treatment progress, product usage, and overall satisfaction. 
• Build and maintain strong relationships with customers to encourage repeat business. 
• Assist customers with purchases and support the sales team in achieving targets. 
• Send appointment reminders, promotional messages, and customer care communications. 
• Coordinate with beauty consultants, therapists, and the operations team to ensure smooth service delivery. 
• Assist in processing payments, issuing receipts, and performing basic cashier duties when required. 
• Prepare daily, weekly, and monthly customer service reports. 
• Maintain the cleanliness and professional appearance of the reception and customer service area. 
• Support marketing campaigns, membership programs, and customer retention initiatives. 
• Perform any other duties assigned by the immediate superior. 

Job Requirements

• 拥有 SPM、STPM、文凭或以上学历。 
• 客户服务、工商管理、市场营销或相关科系优先考虑。 
• 欢迎应届毕业生申请。 
• 具备 1 至 3 年客户服务、前台接待、销售或美容行业相关经验者优先。 
• 有美容院、医美诊所、健康中心或零售行业经验者更佳。 
• 熟悉客户服务流程及电话礼仪。 
• 能熟练使用 Microsoft Office（Word、Excel、Outlook）。 
• 熟悉 WhatsApp、微信、Facebook、Instagram 等沟通平台。 
• 具备基本电脑操作及资料录入能力。 
• 责任感强，工作认真细致。 
• 亲切友善，具备良好的服务态度。 
• 反应快，能够妥善处理客户投诉。 
• 积极主动，具备团队合作精神。 
• 仪容整洁，形象专业。  
• 具备良好的中文、英语及马来语沟通能力。 
• 语气亲切、有礼，能够清楚解答客户问题。 
• 具备良好的倾听与问题处理能力。

• Possess SPM, STPM, Diploma, or higher academic qualifications. Candidates with studies in Customer Service, Business Administration, Marketing, or related fields will have an added advantage. 
• Fresh graduates are encouraged to apply. 
• Candidates with 1–3 years of experience in customer service, front desk reception, sales, or the beauty industry will be preferred. 
• Experience in beauty salons, aesthetic clinics, wellness centres, or retail industries is an added advantage. 
• Familiar with customer service procedures and telephone etiquette. 
• Proficient in Microsoft Office (Word, Excel, and Outlook). 
• Familiar with communication platforms such as WhatsApp, WeChat, Facebook, and Instagram. 
• Possess basic computer and data entry skills. 
• Good command of Mandarin, English, and Bahasa Malaysia. 
• Polite and friendly communication skills with the ability to clearly answer customer inquiries. 
• Strong listening and problem-solving abilities. 
• Responsible, detail-oriented, and able to work accurately. 
• Friendly and customer-oriented with excellent service attitude. 
• Quick-thinking and able to handle customer complaints effectively. 
• Proactive with strong teamwork skills. 
• Well-groomed with a professional appearance. 

Skills