Job Description

1. Oversee the end-to-end collections process, from early-stage delinquencies to legal recoveries.
2. Develop and implement targeted collection strategies for SME borrowers based on risk segmentation.
3. Implement structured reminder systems (calls, emails, SMS) to encourage timely payments.
4. Provide financial counseling and restructuring options where feasible to support business continuity for SME borrowers.
5. Prioritize high-risk accounts and implement proactive engagement strategies to prevent defaults.
6. Work with legal teams to initiate enforcement actions when necessary.
7. Continuously improve processes to reduce collection costs and increase recovery efficiency.

Customer Engagement:

1. Optimize communication channels for seamless borrower interactions.
2. Address customer concerns related to loan applications, repayment terms, and documentation.
3. Develop strategies to enhance customer satisfaction and retention.
4. Manage the customer support and collections teams to ensure high service standards.
5. Develop strategies to enhance borrower experience and address grievances efficiently.

Job Requirements

• Degree/Diploma in Business Administration, Management, Finance, Economics or relevant field
• Excellent verbal and written communication skills in English & Bahasa Melayu.
• Proactive and innovative startup mindset
• Creative, Proactive & Dynamic personality
• Self-organized person and Eager to learn.
• Working hours: Monday - Friday (8:30 a.m. - 5:30 p.m.)

Skills