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This job is all about helping users with a Web3 app in Malaysia. You might like this job because you'll be solving problems, chatting with people online, and sharing tips to make their experience better. Plus, you'll help improve the app!
RM 4000 - RM 7000
.., Kuala Lumpur
Freelance
1 week ago
Job Description
- Provide support to local Malaysian users regarding Web3 App usage, including app download, registration, wallet setup, verification, and basic operations.
- Respond to user inquiries through online channels such as live chat, WhatsApp, social media, phone, or onsite support when required.
- Assist users in troubleshooting common issues and ensure a smooth and positive user experience.
- Gather user feedback and report key issues to the product and operations teams.
- Support community engagement activities, user education, promotions, and simple tutorials for local users.
- Follow customer service standards and workflows to help achieve team KPIs and service goals.
Job Requirements
- Proficiency in Malay or English; Mandarin is an added advantage.
- Experience in customer service, retail support, call center, or community management is preferred.
- Interest in Web3, blockchain, digital wallets, or emerging internet products.
- Strong communication skills, patience, responsibility, and a willingness to help users solve problems.
- Familiar with commonly used communication platforms in Malaysia, such as WhatsApp, Telegram, Facebook, and Instagram.
Right to Work Requirements
- The company is open to sponsoring a working visa for qualified candidates (subject to T&Cs)
Working Arrangement
- Remote
Skills
Effective Communication
Customer Communications Management
Financial Services
Multilingual Websites
Online Communication
Telephone Skills
Telecommunications
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Entry Level
Job Specialisation
Company Profile
