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This job is for a Senior Manager in Sales, Marketing & Customer Service. You might like this job because it involves developing sales strategies, leading a team to achieve targets, and overseeing customer service for a property development project.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
- Develop and implement effective sales and marketing strategies to achieve business objectives and sales targets by the Company.
- Manage sales and marketing budget to ensure all sales activities are within the set budget.
- Responsible to lead, guide, motivate and support the sales team to achieve their individual and group target.
- Maintain a strong and good relationship with potential customers and real estate agents.
- Manage and coordinate with Real Estate Agencies too achieve sales numbers.
- Monitor sales performance, track regularly and identify areas for improvement.
- Source & secure potential tenants.
- Ensure lease agreement, renewal, monitor rental collection and follow-up on arrears and issue with defaulting tenants.
- Ensure compliance on fit-out and manage handover process, ensuring it is done smoothly.
- Keep abreast of industry practices and leasing regulations.
- Oversee day-to-day activities in the sales gallery which includes monitoring the staff on daily operations such as sales inquiries, leads management, project briefing, contract & mortgage signing and after sales service.
- Constantly update the Management on the requirements of the property market.
- Ensure the sales team execute market research and analysis of property market.
- Oversee the customer service team for assigned development.
- Provide guidance to the team in handling customer complaints and ensure the customer service team follow up and resolve customer complaints and defect rectification works effectively and efficiently.
- Monitor and guide the team to resolve enquiries and complaints by determining the problem, providing the best solution to resolve the problem and ensuring the task is carried out timely.
- To prepare aging report for customer complaints and defect rectification works.
- Maintain a good relationship with the internal and external team.
- Ensure the team keeps track of and records all customer complaints, comments and solutions provided.
- Ensure that sales documentation is well prepared in accordance with the company’s policies and procedures.
- Any ad-hoc tasks as assigned by your superior.
Job Requirements
- Possess a Diploma or Degree in Marketing, Business Administration or equivalent with minimum 10 years’ working experience in the property development industry.
- Strong command of both written and spoken English and Mandarin
- Pleasant disposition with strong communication, interpersonal and presentation skills.
- Innovative, highly self-motivated and ambitious in achieving goals.
- Ability to work under pressure.
- Ability to work under minimum supervision with a strong sense of responsibility.
- Ability to demonstrate strong customer service skills and effectively address customer needs.
- Effective problem-solving skills.
- Strong leadership skills with the ability to motivate the sales team.
Company Benefits
Mobile & petrol allowance
At Berjaya, we are committed to taking care of our employees' wellbeing while shaping them into great leaders.
Professional growth
Not only do we believe in the professional development of our employees, but most importantly, we value them as assets to the Group.
Work-life balance
Together, we connect, inspire, and empower each other to achieve greater success for a better future!
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, Digital Marketing, Telesales / Telemarketing
Company Profile
Berjaya Corporation Berhad
Berjaya is one of Malaysia's largest conglomerates with diversified interests across various business sectors.
The Berjaya Corporation group of companies' history dates back to 1984 when our Founder, Tan Sri Dato' Seri Vincent Tan Chee Yioun acquired a major controlling stake in Berjaya Industrial Berhad (originally known as Berjaya Kawat Berhad and now known as Reka Pacific Berhad) from the founders, Broken Hill Proprietary Ltd, Australia and National Iron & Steel Mills, Singapore. The shareholding change also resulted in a major change in the business, direction and the dynamic growth of a diversified conglomerate under the flagship of Berjaya Corporation Berhad ("BCorp").
Source: berjaya.com