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Customer Service Assistant

BERJAYA LAND BHD
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This job is all about helping customers! You’ll answer questions, solve problems, and share info about products. You might like this job because you enjoy working with people and making their shopping experience better, especially during fun events!

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

  • Provides information to customers by verifying understanding of request, answering questions, and offering assistance.
  • Resolving customer issues and concerns, ensuring a positive customer experience.
  • Providing accurate and up-to-date information to customers regarding products and services.
  • Collaborating with cross-functional teams to address complex customer requests.
  • Provide support during mall events, promotions, and seasonal campaigns as needed.
  • Performs any other ad hoc tasks as assigned by superior.

    • Job Requirements

  • Possess minimum SPM/Advanced/Diploma in Business Studies/ or equivalent.
  • Minimum 1-2 year(s) of working experience in the related field is required for this position.
  • Good command of English and Bahasa Malaysia in both verbal and written.
  • Required Skills: Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, and Quality Focus.

    • Company Benefits

    Medical Benefits

    Comprehensive medical coverage for employees.

    Training & Development

    Opportunities for professional growth and skill enhancement.

    Staff Discounts

    Discounts on products and services within the Berjaya Group.

    Work-Life Balance

    Initiatives to promote a healthy work-life balance.

    Employee Engagement

    Programs and activities to foster a positive work environment.​

    Additional Info

    Experience Level

    0 - 10 Years of Experience

    Job Specialisation

    Clerical, Administrative & Secretarial

    Customer Service

    System & IT Helpdesk / Database Administrator

    Company Profile

    BERJAYA LAND BHD-logo-image

    BERJAYA LAND BHD

    Berjaya Land Berhad (“BLand”) was incorporated in 1990 to implement the Restructuring Scheme undertaken by Sports Toto Berhad (“SPToto”) whereby the entire paid-up capital of SPToto was acquired by BLand. Simultaneously, BLand made major acquisitions of various property and leisure activities which were funded via a Rights and Special Issue. Source: Berjaya Land