Job Description

Walter Knoll, a global leader in luxury furniture design, is seeking a highly motivated and detail-oriented Sales Support professional to join our team in Kuala Lumpur. This role will involve supporting our Australian sales team and serving as a key liaison between the Australian factory and the Asia-Pacific market.

The ideal candidate will demonstrate strong organizational skills, a deep understanding of sales operations, and the ability to coordinate across multiple markets. As part of a prestigious brand, you will play a vital role in driving excellence and ensuring seamless communication between teams.

If you are looking to be part of a dynamic, internationally recognized company, we invite you to apply and contribute to our continued success

ROLE OVERVIEW:
1. Take the administrative load from the WKAU Sales Team and support them in their daily tasks.

2. Provide customer support by assisting with sales procedures.
3. Show initiative and exceptional attention to detail and help the company improve our sales process and productivity.
4. Support the WKAU Sales Team in relation to specific sales/marketing activities, e.g. Fairs and Product Launches.
5. Provide outstanding customer service and account management to our clients / dealers.


RESPONSIBILITIES:

1.Preparing Quotes and Product Presentations:
- Prepare detailed quotes and proposals quickly, accurately, and to an exceptional presentation standard.
- Effective and confident communicator – i.e.; if they are unable to meet a requested deadline, unable to obtain requested information, or cannot prepare something in the requested time frame they must be willing to speak up, or ask for help.
- All project inquiries and quotations prepared must be added to our CRM system SALESFORCE.
- Responsibility for logging all appointments, calls, events etc. in the CRM system SALESFORCE.

2.Support in Processing Orders and Project Management:
- Follow up on any outstanding details once orders are received and support the purchasing department where necessary.
- Act as an “administrative bridge” between our sales, purchasing and logistics departments. They will
help cross checking all purchase orders with the original quoting files.
- Support the Sales Team in following up and collecting information from dealers.

3. General Administration:
- Reconcile each person's sales expenses in an accurate and timely manner.
- Update our image and product database pro-actively for new product launches, and distribute this information to our dealers national-wide.
- Update all dealers with newly launched product information and price lists and save the communication in Salesforce.
- Collate sales data and create accurate spreadsheets and graphs for sales / production meetings.
- Possess a phone manner that is both professional and courteous.
- Engage with our customers when speaking with them.
- Look after all Sales inquiries if the Sales Team is not available or travelling.
- Product and process knowledge will be excellent within a maximum of 3-6 months.

4. Other Duties:
- Candidate might be required to participate in national & international sales meetings.
- Responsibility to help prepare for: product launches and other events within the design industry.
- Potentially ability to work with CAD programs.

Job Requirements

QUALIFICATIONS & ATTRIBUTES:

1. Administrative experience essential.
2. Strong customer service skills & Excellent communication required.
3. High attention in detail and accuracy.
4. Ability to work with OFFICE 365 (Word, Excel, PP), Salesforce and PDF Writer etc., and basic knowledge in social media, e.g. Instagram / LinkedIn / Facebook.
5. Basic CAD experience preferred but not essential.
6. Time management and organisational skills required.
7. Teamwork and motivational skills.
8. Analytical and multitasking skills.

Skills