Job Description

Exciting Opportunity: Customer Success Coordinator (Mandarin Speaker) - Logistics/Teleport/Shipping/Ecommerce/Customer Service

Join our team as a Customer Success Coordinator (Mandarin Speaker) and play a vital role in ensuring seamless logistics and cargo operations while delivering excellent service to our valued clients.

What You’ll Do

Booking Management:

• Handle incoming booking requests from clients via phone, email, and online platforms.
• Confirm bookings, schedule shipments, and ensure accurate data entry into the booking system.
• Coordinate with operations teams to ensure cargo space availability and timely transportation.

Customer Service:

• Provide courteous and professional support to clients, addressing inquiries and offering guidance on shipment options.
• Build and maintain strong client relationships, understanding their needs and ensuring satisfaction.

Coordination:

• Collaborate with departments like operations, finance, and customer service for seamless shipment handling.
• Review and follow up on invoicing, payment, and billing queries.

Problem Solving:

• Resolve issues or discrepancies related to bookings, documentation, or shipment schedules.
• Proactively address potential delays or challenges to ensure timely and efficient cargo delivery.

Documentation:

• Prepare and verify all documentation for cargo shipments, including bills of lading, shipping instructions, and customs declarations.
• Ensure compliance with international shipping regulations, company policies, and industry standards.

What We’re Looking For

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency in Mandarin (written and spoken), with additional English and Bahasa Malaysia language skills.
• Familiarity with Excel and experience in logistics, shipping, or cargo industry.
• Detail-oriented with a focus on accuracy in documentation and data entry.
• Minimum of 1-2 years of experience in logistics, shipping, or a related field.
• Understanding of international shipping regulations and booking procedures.

Why Join Us?

• Competitive salary package: RM3,000 - RM3,500 per month.
• Opportunity to support and grow Singapore operations from Kuala Lumpur’s vibrant Wisma Tune KL.
• Be part of an innovative and rapidly growing company redefining logistics and shipping solutions.
• Develop your skills in a collaborative and supportive environment.

Who Should Apply?

If you’re proactive, resourceful, and eager to make a difference in the logistics and customer service industry, we want to hear from you!

Apply now to Lovina at +6012-2181572 or email lovina.nova@bgc-group.com and help us create seamless, efficient, and customer-focused solutions in the ever-evolving logistics world. Your journey starts here!

Job Requirements

• Proficiency in Mandarin (written and spoken), with additional fluency in English and Bahasa Malaysia.
• Strong organizational and multitasking abilities, ensuring efficient handling of multiple responsibilities.
• Exceptional communication and customer service skills, delivering professional and courteous support to clients.
• Detail-oriented mindset, with a commitment to accuracy in data entry and documentation.
• At least 1-2 years of experience in logistics, shipping, or a related field.
• Familiarity with Excel and experience using logistics, shipping, or booking systems.
• Solid understanding of international shipping regulations and booking procedures.

Skills