Job Description

Responsibilities:

Own the Daily Execution

• Drive the day-to-day progress of all active projects, campaigns and event operations
• Track every task, every deadline and every deliverable across the team
• Ensure SOPs, playbooks and project timelines are followed -- not just documented
• Be the first to flag when something is off-track, off-brief or off-schedule
• Run weekly WIP reviews with the team -- chase, follow up, close loops

Be the Big Brother to the Junior Team

• Oversee and guide junior team members across marketing, events and operations
• Handhold where needed -- but build independence, not dependency
• Set clear expectations, give clear feedback, and hold people accountable
• Create a team culture where problems are flagged early -- not buried
• Be the buffer between the Head of BBW and the JRs – filter and direct

Manage Multiple Projects Simultaneously

• Oversee all active workstreams across BBW – events ops, marketing campaigns, B2B, e-commerce.
• Prioritise ruthlessly when resources are stretched
• Ensure cross-functional alignment between marketing, creative, operations and BD
• Own the project management infrastructure -- timelines, status tracking, escalation logs
• Make sure the left hand always knows what the right hand is doing

Enforce Operational Excellence

• Ensure all BBW event playbooks / scorecards are followed consistently across all markets
• Monitor event and campaign quality against established standards
• Identify breakdowns in process, flag , and fix them -- with urgency
• Build and maintain SOPs for recurring operational activities
• Be the hawk: if a standard is slipping, call it out immediately

Travel and Be Where the Action Is

• Be on the ground at events and key market activations when it matters
• Travel across Malaysia, Indonesia, Thailand, Philippines, other BBW markets as required
• Represent the Head of BBW on the ground when needed
• Ensure that what is agreed in KL is actually executed in Jakarta, Bangkok and beyond

Handle the Heat

• This is a fast-moving, high-pressure environment with a CEO who demands results
• You will be expected to perform under pressure, pivot quickly and stay composed
• You will face tight timelines, last-minute changes, and high expectations -- and deliver anyway
• You will be accountable. When things go wrong, you fix them. Not explain them

Job Requirements

• Minimum 5--7 years of experience in marketing, events, or operations in a fast-paced environment
• Proven track record of managing multiple projects simultaneously with measurable outcomes
• Experience in a regional or multi-market role is strongly preferred
• Background in retail, events, publishing or consumer-facing brand is an advantage
• Experience managing and mentoring junior team members
• Project management: you live by timelines, trackers and task lists. Nothing is too small to track.
• Marketing sense: you understand campaigns, creative briefs, audience thinking, and what good output
• looks like.
• Operational discipline: you see process gaps and close them before they become crises.
• Communication: you communicate clearly up to leadership and clearly down to the team. No ambiguity.
• Problem solving: when obstacles appear, you find a way through. You do not wait for someone else to fix it.
• People management: you know how to get the best out of different personalities without creating friction.
• Stakeholder management: you can handle a demanding CEO, a nervous junior and an external partner --
• all in the same day.
• Fluent in English & Bahasa Malaysia
• Proficient in project management tools, Microsoft Office and Google Workspace

Skills