Job Description

Ready to run a branch that puts customers and colleagues first? Working with us at Big W Sanitaries Sdn Bhd, you will be part of a retail team focused on delivering reliable sanitary products and helpful service to local customers.

As the backbone of the branch, you will keep daily operations smooth, support the sales floor, and help the team stay organised so customers have a consistent, positive experience.

What Is Waiting For You

• Grow hands-on experience in retail operations and store leadership that builds your career path.
• Build stronger customer service skills by handling real store situations and resolving customer needs.
• Expand your operational toolkit with inventory, POS, and reporting responsibilities that prepare you for senior retail roles.

Job Requirements

Responsibilities

Store Operations

• Manage daily branch routines including opening and closing, cash handling, and POS reconciliation.
• Monitor stock levels, coordinate replenishment, and organise incoming deliveries to keep shelves filled.

Customer & Team Support

• Provide friendly, solution-focused customer service and handle enquiries or escalations appropriately.
• Support and train branch staff on product knowledge, basic sales techniques, and safe handling procedures.

Administrative & Reporting

• Prepare daily sales and inventory reports and communicate operational updates to head office.
• Maintain store cleanliness and safety checks, and assist with minor maintenance tasks.

Requirements

Qualifications & Experience

• Minimum 2 years of retail or store coordination experience, preferably in in-store retail environments.
• Secondary education or equivalent, with any retail operations training considered an advantage.

Hard Skills & Knowledge

• Customer Service, Effective Communication, and proven Problem Solving abilities.
• Familiarity with Point of Sale (POS) systems, basic cash handling, inventory management, and Microsoft Office.

Soft Skills & Qualities

• Strong Organisational Skills and Self-Motivation to manage daily priorities and follow processes.
• Calm, customer-focused attitude and the ability to work cooperatively with a small team.

Skills