Job Description

We are looking for a IT Manager to lead the technology vision, strategy, and execution for our web2 to web3 fintech product suite. This Executive-level role is responsible for overseeing the development, deployment, and maintenance of secure, scalable, and innovative web2.5 fintech solutions that deliver superior user experiences. The IT Manager plays a pivotal role in aligning technology initiatives with business goals in a highly regulated and fast-paced industry.

WHAT YOU WILL LEAD:

Technology Vision & Strategy

• Stabilize & ship v1 to GA: Own a hardening plan (3 months) to improve performance, reliability, and security; close P0/P1 gaps; and reach GA with clear exit criteria (SLOs, test coverage, audit readiness, runbooks, on-call).
• Dual-track leadership: Run Track A (v1 Ops/Hardening) and Track B (v2 Discovery/Build) in parallel without resource contention; publish capacity plans and risk burn-down weekly.
• Define the v2 roadmap (3–9 months): Set product/architecture goals for web2.5 (modular services, data/ledger integrity, MPC/HSM/KMS, observability), with monthly release trains
• and measurable outcomes (adoption, latency, incident rate, cost/tx).

End-to-End Delivery

• Own SDLC, CI/CD, and release cadence across WaaS, invoicing/off-ramp, and card programs.
• Institute crisp Definition of Ready/Done, quality gates, and redictable sprints/quarterly planning.

Security, Risk & Compliance

• Establish secure SDLC and incident management (on-call, SLAs/SLOs, post-mortems).
• Oversee MPC/HSM/KMS, secrets management, role segregation, and chain/treasury operations.
• Partner with Compliance for ISO 27001/SOC 2; define PCI DSS scope and control ownership for card rails.

Architecture & Reliability

• Design cloud-native, cost-aware, multi-region architecture (preferably AWS); implement observability (logs/metrics/traces) and DR/BCP.
• Ensure low-latency UX with strong consistency for ledgers, settlements, and card events.

People & Org

• Build and mentor a high-performing, cross-border team (backend, frontend, mobile, DevOps/SRE, SecEng, QA).
• Set engineering career ladders, review cycles, documentation standards, and a blameless culture of learning

Stakeholders & Partners

• Align with CEO/COO/Compliance on roadmap, audits, and regulator/bank/processor expectations.
• Manage key vendors (KYC/KYT, processors, liquidity providers, cloud, analytics).

Success Metrics (first 12 months)

• On-time delivery: ≥85% of roadmap milestones delivered as committed.
• Reliability: ≥99.95% uptime on core services; MTTR < 60 min; change-failure rate < 10%.
• Security: 0 critical vulns open > 7 days; measurable phishing/resilience drills; pass ISO/SOC surveillance.
• Team health: Senior IC time-to-hire < 60 days; <10% regrettable attrition; eNPS > +30.

Day-to-Day Responsibilities

• Run weekly delivery reviews; unblock teams; reset plans when risks appear.
• Own CI/CD, release cadence, and deployment safety (feature flags, canary, rollbacks).
• Chair incident reviews; ensure crisp RCAs and corrective actions are implemented.
• Maintain live runbooks and playbooks for deployments, rollbacks, and security breaches.

Job Requirements

• 5+ years in software engineering; 3+ years leading multi-team orgs in fintech/crypto/payments
• Proven delivery of regulated or mission-critical products (wallets/custody, exchanges, payment gateways, card issuing).
• Deep skills in at least two:

1. **MPC / HSM / KMS and key lifecycle management
2. Card rails / PCI DSS / issuer-processor integrations
3. High-throughput ledgers & payments (event-driven, idempotency, reconciliation)
4. AML/KYC/KYT workflows and vendor integrations

• Strong cloud architecture (AWS), microservices, containers/orchestration, IaC (Terraform), CI/CD, SRE/observability.
• Excellent stakeholder communication; fluent English (Mandarin/Chinese an advantage).

Skills