Job Description

• Provide quality customer service over various platforms (customer careline, Facebook, WhatsApp, and ticketing system) to resolve customers’ inquiries and concerns effectively. 
• Demonstrate knowledge of Biztory’s products and services and how customers could gain profit from it.
• Anchor between the customers and internal team, assist internal teams with their strategies in resolving customers’ concerns.
• Share customer feedback with relevant departments for further improvement of customers’ overall experience towards the brand and product.
• Ensure customer success and goes above and beyond to ensure customer retention, renewal rate, satisfaction, and possibly service upselling. 
• Manage company events and training workshops to increase customers’ awareness and knowledge of Biztory’s brand and products. 

Job Requirements

• High emotional intelligence with superb customer service skills is needed.
• Self-starter and proactive in approaching and engaging with customers.
• Tireless efforts to put a smile on people’s faces.
• A friendly, upbeat, aggressive, outgoing, and communicative personality.
• Self-motivated and a team player who inspires and contributes to the company’s growth.
• 25 years old and above.
• Accounting and Technology Savvy.
• Ability to speak and read in Chinese (Mandarin/Cantonese), English, and Bahasa Melayu.
• A laptop to work with 

Skills